Privacy Policy

Last updated: April 18, 2026

This Privacy Policy explains how Agency Care Staff Ltd, trading as Care Audit Pro ("we", "us", or "our"), collects, uses, stores, and protects personal data when you use our website, web application, and mobile application available through www.careauditpro.co.uk.

If you are looking for the controls and options available to app users, please also see our User Privacy Choices page.

1. Information We Collect

Depending on how you use Care Audit Pro, we may collect:

  • Account information such as your name, email address, organisation, and login details
  • Profile information you choose to add, such as company details and branding assets
  • Operational data you enter when using our audit, survey, and reporting features
  • Technical information such as device, browser, app usage, log, and performance data
  • Communications you send to us for support, billing, or privacy-related requests

2. How We Use Your Information

We use personal data to:

  • Provide, maintain, and secure the Care Audit Pro service
  • Authenticate users and manage accounts
  • Store and display profile information that you choose to save
  • Respond to support requests and service communications
  • Process subscriptions, account administration, and billing-related actions
  • Monitor reliability, usage, and performance to improve the service
  • Send marketing updates where permitted by law or where you have chosen to receive them

3. Legal Basis for Processing

Where UK GDPR applies, we process personal data using one or more of the following legal bases: performance of a contract, compliance with legal obligations, legitimate interests, and consent where consent is required.

4. Sharing Your Information

We do not sell your personal data. We may share data with carefully selected service providers that help us operate the platform, such as infrastructure, authentication, storage, analytics, communications, or payment-related providers, only where reasonably necessary to provide the service or run the business lawfully.

5. Data Retention

We keep personal data only for as long as necessary for the purposes described in this policy, to maintain your account, to meet contractual obligations, to resolve disputes, or to comply with legal, regulatory, tax, or accounting requirements.

6. Your Privacy Choices and Rights

We provide users with ways to access, update, delete, and limit certain uses of their personal data.

  • You can update core profile information from your account profile within the web app or mobile app.
  • You can change your password from your account profile.
  • You can delete your account from your profile screen in the app.
  • You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us.
  • You can manage cookie-related choices through your browser settings and by reviewing our Cookies Policy.
  • You can request access, correction, restriction, objection, export, or deletion of your personal data by emailing info@careauditpro.co.uk.

Some requests may require us to verify your identity before we act on them. We may also retain limited information where required to comply with law, prevent fraud, resolve disputes, enforce agreements, or complete internal administrative processes.

7. International Transfers

Where service providers process data outside the UK, we aim to use appropriate safeguards as required by applicable data protection law.

8. Cookies and Similar Technologies

We may use cookies and similar technologies to support essential functionality, understand service usage, and improve the experience. More detail is available in our Cookies Policy.

9. Security

We use reasonable technical and organisational measures designed to protect personal data. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

10. Children's Privacy

Care Audit Pro is intended for business and professional use and is not directed at children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will publish the revised version on this page and update the revision date above.

12. Contact Us

Agency Care Staff Ltd t/a Care Audit Pro

Email: info@careauditpro.co.uk

Website: www.careauditpro.co.uk