Resident Experience, Rights, and Voice Audit - Supported Living

Q1 | Unanswered

Are tenants supported to express their views on how their support is delivered and by whom?

Q2 | Unanswered

Are tenants regularly asked for feedback through accessible and meaningful formats (e.g., one-to-one, surveys, creative methods)?

Q3 | Unanswered

Are tenants involved in their support planning, reviews, and goal setting?

Q4 | Unanswered

Are feedback or concerns raised by tenants acted upon and followed up in a timely and respectful manner?

Q5 | Unanswered

Are tenants made aware of their rights, including tenancy rights, care rights, and how to raise complaints or concerns?

Q6 | Unanswered

Are tenants given easy-read or accessible versions of key documents such as their support plan or service agreement?

Q7 | Unanswered

Do tenants feel safe, respected, and able to speak up without fear of negative consequences?

Q8 | Unanswered

Are complaints processes adapted for individuals with communication or cognitive support needs?

Q9 | Unanswered

Are family members or advocates involved in feedback and care reviews where consent is given?

Q10 | Unanswered

Is there a clear process for escalating and resolving tenant complaints or suggestions?

Q11 | Unanswered

Are residents supported to challenge decisions or care arrangements they disagree with?

Q12 | Unanswered

Are service improvements or changes made as a result of tenant feedback, and are these shared transparently?

Q13 | Unanswered

Are choices around privacy, routines, clothing, and food consistently respected and documented?

Q14 | Unanswered

Are there opportunities for tenants to influence wider service decisions (e.g., through forums, consultations)?

Q15 | Unanswered

Are residents consulted about changes in staff, shift patterns, or property-related issues that affect their daily lives?

Q16 | Unanswered

Are consent and decision-making support provided for activities that affect residents’ rights or daily experience?

Q17 | Unanswered

Are residents supported to build confidence and skills in self-advocacy where possible?

Q18 | Unanswered

Is feedback from quieter or less verbal tenants proactively sought using alternative communication methods?

Q19 | Unanswered

Are tenants supported to participate in tenant panels, local forums, or user-led networks if they wish?

Q20 | Unanswered

Are any restrictions or limitations on freedom clearly documented, risk assessed, and reviewed regularly?

Q21 | Unanswered

Is there evidence that tenant voice influences individual care as well as service-level planning?

Q22 | Unanswered

Are responses to complaints and feedback recorded and used for learning and improvement?

Q23 | Unanswered

Is tenant satisfaction monitored, analysed, and used to inform quality and staff development?

Q24 | Unanswered

Are dignity and respect themes addressed in training and monitored in observations or feedback?

Q25 | Unanswered

Are transitions or key life events (e.g., bereavement, move-on planning) managed with sensitivity to tenant voice and emotional needs?

Q26 | Unanswered

Is the service culturally sensitive and responsive to residents' beliefs, identity, and preferences?

Q27 | Unanswered

Are residents given opportunities to review their experiences and reflect on what’s working for them?