Partnership and Multi-Agency Working Audit - Supported Living

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  • Is there a clear policy or framework for multi-agency and partnership working in supported living?
  • Are relevant professionals (e.g., GPs, social workers, housing providers, OTs, mental health teams) identified and involved in tenant support planning?
  • Are contact details and roles of key external partners recorded in the support plan or communication log?
  • Are regular meetings held with external agencies to review complex needs, safeguarding, or health conditions?
  • Is consent obtained and clearly documented before sharing tenant information with third parties?
  • Are transitions between services (e.g., from hospital or another provider) planned collaboratively to ensure continuity of care?
  • Are outcomes from professional visits (e.g., community nurse, SALT) reflected in care plans and actioned promptly?
  • Are housing providers engaged in conversations about property maintenance, safety, and tenancy-related concerns?
  • Are staff trained in understanding the different roles and boundaries of external agencies?
  • Are safeguarding concerns raised in line with multi-agency protocols and followed through with the local authority?
  • Are health action plans and specialist reports shared appropriately and included in support planning?
  • Is advocacy used or promoted where tenants have limited support networks or communication needs?
  • Are emergency services contacted appropriately, and is learning from their involvement recorded?
  • Are discharge plans co-developed with hospitals or crisis teams to support safe return and reablement?
  • Are external professionals invited to reviews and assessments where their input adds value or guidance?
  • Is feedback from external stakeholders gathered to support quality improvement and partnership development?
  • Are partnership working challenges (e.g., delays, miscommunication) logged and reviewed for service learning?
  • Is there a system to follow up on referrals made to health, housing, or support agencies?
  • Are information sharing practices aligned with GDPR and local safeguarding information sharing protocols?
  • Do tenants understand who is involved in their care and why, and are they given a choice to include or exclude others?
  • Are roles and responsibilities clearly defined in joint working plans or partnership protocols?
  • Are service-level partnerships used to enhance outcomes (e.g., employment, volunteering, digital access)?
  • Is learning from multi-agency working included in team meetings or supervision where relevant?
  • Are local community resources mapped and built into support planning (e.g., falls prevention, mental health drop-ins)?
  • Are external partners informed of any major changes (e.g., service model, staffing) that may affect shared support?
  • Is the effectiveness of partnerships reviewed at a strategic or governance level?