Outcome and Independence-Focused Care Audit - Supported Living

Relevant CQC Fundamental Standards

Regulation 9: Person-centred care Regulation 17: Good governance

Answered 0 / 30(0% complete)

Note: This is the "clipboard" version of the audit. Only allocate tasks to users once you are satisfied that the audit is complete and accurate. Once saved, it is added to your Compliance Calendar as the final version for that month, where you can allocate tasks, upload evidence, and manage actions.

Score

N/A counts as Yes (full credit). Unanswered reduces the score until completed.

Breakdown

0 Yes •0 No •0 N/A •30 Unanswered

0%100%

Answers Overview

Yes

N/A

Unanswered

Questions

0/30 answered

Q1 | Unanswered
Are outcomes clearly defined in each tenant's support plan and linked to what matters most to the tenant in their everyday life?
Evidence to check
- • Support plan includes clear personal outcomes
- • Outcomes are linked to the tenant's own wishes, routines, interests and priorities
- • Staff can explain what the tenant is working towards
- • Outcomes are not limited to service tasks or compliance requirements
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q2 | Unanswered
Are goals based on the tenant's personal aspirations, such as learning skills, building relationships, managing a tenancy or accessing the community?
Evidence to check
- • Goals reflect the tenant's aspirations and ordinary-life ambitions
- • Examples include cooking, budgeting, travel, relationships, education, work, volunteering or hobbies
- • Tenant's own words are used where possible
- • Goals are not written only around staff convenience or service delivery
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q3 | Unanswered
Are outcome goals reviewed and updated regularly, with progress, barriers and changes clearly tracked over time?
Evidence to check
- • Goal review records show progress over time
- • Support plan is updated when goals are achieved, paused or changed
- • Barriers and setbacks are recorded and explored
- • Outcomes are reviewed after changes in health, confidence, tenancy or circumstances
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q4 | Unanswered
Are tenants actively involved in setting, reviewing and evaluating their own goals in a way that suits their communication and decision-making needs?
Evidence to check
- • Tenant involvement is recorded in goal-setting and reviews
- • Accessible communication methods are used where needed
- • Advocate, family or representative involvement is recorded where appropriate and agreed
- • Tenant disagreement, refusal or changed priorities are respected and documented
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q5 | Unanswered
Is support tailored to promote maximum independence in areas such as budgeting, cooking, cleaning, personal care, travel, appointments and tenancy management?
Evidence to check
- • Support plan describes what the tenant can do independently and where support is needed
- • Staff encourage participation rather than taking over
- • Daily notes show independence being supported in practical tasks
- • Support is reviewed to avoid creating unnecessary dependency
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q6 | Unanswered
Are daily routines structured to encourage autonomy, confidence, problem-solving and choice rather than passive dependence on staff?
Evidence to check
- • Support plan promotes tenant-led routines
- • Staff give time for the tenant to make choices and attempt tasks
- • Daily records show prompts, coaching and encouragement
- • Routines are not overly controlled by staff or service timetables
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q7 | Unanswered
Are enablement and reablement approaches used consistently in support delivery?
Evidence to check
- • Staff can explain enablement and reablement in practical terms
- • Support plans include step-by-step independence-building actions
- • Staff practice focuses on doing with, not doing for
- • Progress is reviewed and support is reduced or changed where appropriate
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q8 | Unanswered
Is assistive technology used appropriately to support independence, safety, communication or confidence where this benefits the tenant?
Evidence to check
- • Support plan identifies assistive technology and its purpose
- • Tenant consent, capacity, privacy and preferences are considered
- • Technology supports choice and independence, not only monitoring or control
- • Effectiveness of technology is reviewed regularly
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q9 | Unanswered
Are staff trained and supported to promote independence, risk enablement and coaching-style support in real supported living practice?
Evidence to check
- • Training records include independence, enablement, positive risk-taking and supported living values
- • Staff can describe how they coach or prompt rather than take over
- • Supervision discusses independence and tenant outcomes
- • Spot checks show staff applying training in practice
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q10 | Unanswered
Are positive risks supported and documented so tenants can learn, grow and live ordinary lives while foreseeable harm is managed proportionately?
Evidence to check
- • Positive risk assessments include tenant views and choices
- • Risks are balanced with autonomy, rights and quality of life
- • Staff understand when to respect a capacitous decision
- • Controls are proportionate and least restrictive
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q11 | Unanswered
Are health and wellbeing outcomes considered alongside practical, social, emotional and independence goals?
Evidence to check
- • Support plan includes physical health, mental health, emotional wellbeing and social outcomes
- • Goals include confidence, relationships, mood, activity and quality of life where relevant
- • Health concerns are escalated when they affect outcomes
- • Wellbeing progress is reviewed with the tenant
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q12 | Unanswered
Do support plans include practical steps for achieving outcomes, rather than only static care instructions?
Evidence to check
- • Each outcome includes actions, responsibilities and review points
- • Staff know what they should do to support progress
- • Daily notes link support to agreed outcomes
- • Plans are updated when steps are no longer working
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q13 | Unanswered
Are barriers to progress identified, documented and addressed collaboratively with the tenant?
Evidence to check
- • Barriers such as anxiety, mobility, finances, transport, communication, confidence or health are recorded
- • Tenant is involved in problem-solving where possible
- • Referrals or adjustments are made where needed
- • Staff avoid blaming the tenant when progress is slow
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q14 | Unanswered
Is support adjusted when goals are achieved, rather than continuing the same level of support out of routine?
Evidence to check
- • Support plan changes after goals are achieved
- • Staff reduce prompts or support where independence increases
- • Tenant remains involved in any change to support
- • Commissioners or relevant professionals are informed where support levels need review
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q15 | Unanswered
Are outcome achievements recognised and celebrated in a way that is meaningful to the tenant?
Evidence to check
- • Achievements are recorded in reviews or daily notes
- • Celebration is based on the tenant's preference and consent
- • Families, advocates or staff are involved only where appropriate and agreed
- • Success is used to build confidence and set future goals
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q16 | Unanswered
Are outcome-related themes reviewed through tenant feedback, staff supervision, team meetings and governance discussions?
Evidence to check
- • Tenant feedback includes outcomes, independence and quality of life
- • Supervision records discuss staff support for tenant goals
- • Team meetings share learning about outcome-focused support
- • Governance reviews identify themes, barriers and improvements
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q17 | Unanswered
Are outcomes aligned with broader life goals such as work, volunteering, education, community participation, relationships or meaningful occupation?
Evidence to check
- • Support plan includes broader life goals where relevant
- • Staff support steps toward community, education, employment or relationship goals
- • Signposting or referrals are made where needed
- • Progress is reviewed with the tenant
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q18 | Unanswered
Are outcomes tracked using accessible formats where needed, such as pictures, symbols, goal charts, easy-read plans or visual progress tools?
Evidence to check
- • Accessible goal-tracking tools are used where helpful
- • Tenant understands their goals and progress where possible
- • Communication needs are considered in reviews
- • Tools are personalised and not tokenistic
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q19 | Unanswered
Is progress recorded consistently by staff so the service can understand whether support is helping the tenant move toward their goals?
Evidence to check
- • Daily notes refer to goals, progress and barriers
- • Records are factual and consistent across staff
- • Progress is not only recorded at formal reviews
- • Gaps or contradictions in recording are followed up
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q20 | Unanswered
Are outcome achievements used as evidence of service impact and quality improvement?
Evidence to check
- • Outcome data or examples are reviewed by managers
- • Achievements inform quality reports or improvement plans
- • Learning from successful support is shared with staff
- • Evidence focuses on tenant quality of life, not only hours delivered
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q21 | Unanswered
Are tenants supported to reflect on setbacks or slower progress without being discouraged, blamed or labelled as non-compliant?
Evidence to check
- • Records use respectful, non-judgemental language
- • Setbacks are explored with the tenant
- • Support plans are adjusted where goals are too difficult or no longer motivating
- • Staff focus on encouragement, problem-solving and emotional support
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q22 | Unanswered
Is family, advocate or representative involvement used appropriately to support long-term goal planning where the tenant wants or needs this?
Evidence to check
- • Consent to involve others is recorded
- • Family, advocate or representative input supports the tenant's goals
- • Tenant's own views remain central
- • Advocacy is considered where the tenant needs support to be heard
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q23 | Unanswered
Are goals realistic, time-bound where appropriate, motivating to the tenant and adapted if they become unsuitable?
Evidence to check
- • Goals are specific enough to guide support
- • Timescales or review points are recorded where useful
- • Tenant motivation and readiness are considered
- • Goals are changed if they no longer fit the tenant's wishes or circumstances
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q24 | Unanswered
Are independence levels reassessed after illness, hospital admission, mental health crisis, bereavement, safeguarding concern or other significant life event?
Evidence to check
- • Support plan reviewed after significant events
- • Changes in skills, confidence, mobility, mood or cognition are recorded
- • Temporary increases or reductions in support are considered
- • Professional input is sought where needed
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q25 | Unanswered
Is outcome tracking built into audit and quality systems so managers can see whether support is improving independence and quality of life?
Evidence to check
- • Audits include outcome and independence checks
- • Managers review goal progress and barriers
- • Themes are reported through governance or quality meetings
- • Actions from audits are tracked and reviewed
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q26 | Unanswered
Is there evidence that tenant satisfaction improves when outcome-focused support is prioritised?
Evidence to check
- • Tenant feedback, surveys or review notes
- • Feedback links support to confidence, independence, choice or wellbeing
- • Concerns about lack of progress are acted on
- • Changes made from feedback are reviewed for impact
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q27 | Unanswered
Are there examples where achieving outcomes has led to reduced support, changed support, increased independence or planned move-on from the service where appropriate?
Evidence to check
- • Examples of reduced prompts, reduced support hours or changed support arrangements
- • Move-on planning records where relevant
- • Tenant is involved in decisions about reducing or changing support
- • Changes are safe, agreed and reviewed for sustainability
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q28 | Unanswered
Are staff avoiding task-only support by using each visit or contact as an opportunity to build confidence, skills and independence?
Evidence to check
- • Spot checks show staff coaching and encouraging the tenant
- • Daily notes include skill-building and tenant participation
- • Staff can explain the purpose of support beyond completing tasks
- • Managers challenge task-led practice where it reduces independence
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q29 | Unanswered
Are outcome goals reviewed to ensure they are genuinely the tenant's goals and not imposed by staff, family, commissioners or professionals?
Evidence to check
- • Tenant's voice is clear in goal-setting records
- • Goals are checked with the tenant during reviews
- • Differences between tenant, family and professional views are recorded
- • Staff respect the tenant's capacitous choices, even where others disagree
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q30 | Unanswered
Are outcomes linked to equality, inclusion and ordinary life, including relationships, identity, culture, sexuality, faith, community and citizenship?
Evidence to check
- • Support plans include identity, culture, relationships and community goals where the tenant wishes
- • Staff support inclusion without making assumptions
- • Barriers linked to discrimination, accessibility or confidence are identified
- • Tenant feedback shows they feel respected and included
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.

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