Innovation and Continuous Improvement Audit - Supported Living

Q1 | Unanswered

Is there a culture that actively encourages innovation, staff input, and new ideas to improve tenant experience?

Q2 | Unanswered

Are staff and tenants supported to trial new ways of working that could lead to better outcomes?

Q3 | Unanswered

Is feedback from tenants used to shape improvements in support delivery, routines, or service features?

Q4 | Unanswered

Are lessons learned from complaints, incidents, and audits turned into service development actions?

Q5 | Unanswered

Are good practice examples and successes shared across teams or used to train new staff?

Q6 | Unanswered

Are new technologies or digital tools trialled or adopted to support communication, safety, or independence?

Q7 | Unanswered

Is staff feedback regularly sought on what could be done differently or more efficiently?

Q8 | Unanswered

Are small-scale pilots or trials used to test changes before wider roll-out?

Q9 | Unanswered

Are innovation ideas reviewed for impact and adapted based on feedback and results?

Q10 | Unanswered

Are tenants involved in co-producing improvements to policies, procedures, or support options?

Q11 | Unanswered

Are external developments (e.g., best practice models, CQC updates, community projects) reviewed for learning opportunities?

Q12 | Unanswered

Is there a structured way to record, track, and evaluate improvement ideas and service changes?

Q13 | Unanswered

Are quality improvement activities aligned with tenant outcomes and values (e.g., greater autonomy, social inclusion)?

Q14 | Unanswered

Are staff trained in basic quality improvement or change management principles where appropriate?

Q15 | Unanswered

Is innovation discussed at governance or leadership level and included in strategic planning?

Q16 | Unanswered

Are reflective practice, peer learning, and case discussions used to drive continuous improvement?

Q17 | Unanswered

Are service improvements designed to be sustainable, scalable, and embedded in everyday practice?

Q18 | Unanswered

Is feedback on innovation gathered from diverse voices, including tenants with higher support needs or communication challenges?

Q19 | Unanswered

Are changes to processes or policies reviewed to assess whether they improved the intended outcomes?

Q20 | Unanswered

Is tenant wellbeing, independence, or satisfaction used as a measure of innovation success?

Q21 | Unanswered

Are innovation efforts inclusive of all protected characteristics and mindful of equity?

Q22 | Unanswered

Are records kept of ideas trialled, results evaluated, and actions taken as part of service development?

Q23 | Unanswered

Is there evidence of creative thinking in enabling lifestyle choices, work opportunities, or positive risk-taking?

Q24 | Unanswered

Are unsuccessful improvement attempts reviewed for learning and not treated as failure?

Q25 | Unanswered

Are tenants or staff recognised or rewarded for suggesting impactful innovations or improvements?