Innovation and Continuous Improvement Audit - Supported Living

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  • Is there a culture that actively encourages innovation, staff input, and new ideas to improve tenant experience?
  • Are staff and tenants supported to trial new ways of working that could lead to better outcomes?
  • Is feedback from tenants used to shape improvements in support delivery, routines, or service features?
  • Are lessons learned from complaints, incidents, and audits turned into service development actions?
  • Are good practice examples and successes shared across teams or used to train new staff?
  • Are new technologies or digital tools trialled or adopted to support communication, safety, or independence?
  • Is staff feedback regularly sought on what could be done differently or more efficiently?
  • Are small-scale pilots or trials used to test changes before wider roll-out?
  • Are innovation ideas reviewed for impact and adapted based on feedback and results?
  • Are tenants involved in co-producing improvements to policies, procedures, or support options?
  • Are external developments (e.g., best practice models, CQC updates, community projects) reviewed for learning opportunities?
  • Is there a structured way to record, track, and evaluate improvement ideas and service changes?
  • Are quality improvement activities aligned with tenant outcomes and values (e.g., greater autonomy, social inclusion)?
  • Are staff trained in basic quality improvement or change management principles where appropriate?
  • Is innovation discussed at governance or leadership level and included in strategic planning?
  • Are reflective practice, peer learning, and case discussions used to drive continuous improvement?
  • Are service improvements designed to be sustainable, scalable, and embedded in everyday practice?
  • Is feedback on innovation gathered from diverse voices, including tenants with higher support needs or communication challenges?
  • Are changes to processes or policies reviewed to assess whether they improved the intended outcomes?
  • Is tenant wellbeing, independence, or satisfaction used as a measure of innovation success?
  • Are innovation efforts inclusive of all protected characteristics and mindful of equity?
  • Are records kept of ideas trialled, results evaluated, and actions taken as part of service development?
  • Is there evidence of creative thinking in enabling lifestyle choices, work opportunities, or positive risk-taking?
  • Are unsuccessful improvement attempts reviewed for learning and not treated as failure?
  • Are tenants or staff recognised or rewarded for suggesting impactful innovations or improvements?