Housing and Tenancy Support Audit - Supported Living

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  • Are tenants supported to understand their tenancy rights and responsibilities from the start of the service?
  • Is housing support clearly separated from care delivery, respecting the legal distinction between landlord and care provider roles?
  • Are staff trained in supporting tenancy-related issues such as arrears, neighbour disputes, or repairs?
  • Are tenancy agreements stored securely and shared with tenants in accessible formats?
  • Are tenants given choices and control over their living space, including décor, visitors, and routines?
  • Are any tenancy breaches managed in a supportive, rights-based way with advocacy and multi-agency involvement if needed?
  • Is support provided for managing utility bills, rent payments, and budgeting as part of sustaining tenancies?
  • Are housing providers included in relevant reviews or discussions about environmental risks or support needs?
  • Are systems in place to report repairs, maintenance issues, or safety hazards promptly and effectively?
  • Are housing-related risks (e.g., self-neglect, hoarding, fire hazards) included in support and risk plans?
  • Are support staff aware of what actions may be taken only with tenant consent, respecting privacy and legal occupancy rights?
  • Are tenants supported to personalise their homes and express their identity within their living environment?
  • Is any shared accommodation managed in a way that respects each person’s space, dignity, and compatibility with others?
  • Are emergency or contingency plans developed jointly with housing providers for issues like flooding, fire, or utility failure?
  • Are disputes with landlords, neighbours, or other tenants documented and supported fairly and without bias?
  • Is support provided around move-in and move-out transitions to help tenants settle and understand their rights?
  • Are environmental and safety inspections (e.g., gas checks, fire risk assessments) monitored and completed on time by the housing provider?
  • Are tenants supported to appeal housing decisions or engage with the housing ombudsman if needed?
  • Are issues of housing quality (e.g., mould, damp, heating) escalated through appropriate channels and followed up?
  • Are housing risks reviewed regularly, especially after incidents or changes in tenant needs?
  • Are tenancy support themes discussed in staff supervision and tenant reviews?
  • Are records of housing support interactions kept separate from care records where appropriate?
  • Are move-on or housing independence goals included in support planning for those preparing to live with less support?
  • Is housing security included in the service’s risk register or governance reviews?
  • Are tenants encouraged and supported to take pride in their home and build long-term stability?