Housing and Tenancy Support Audit - Supported Living

Q1 | Unanswered

Are tenants supported to understand their tenancy rights and responsibilities from the start of the service?

Q2 | Unanswered

Is housing support clearly separated from care delivery, respecting the legal distinction between landlord and care provider roles?

Q3 | Unanswered

Are staff trained in supporting tenancy-related issues such as arrears, neighbour disputes, or repairs?

Q4 | Unanswered

Are tenancy agreements stored securely and shared with tenants in accessible formats?

Q5 | Unanswered

Are tenants given choices and control over their living space, including décor, visitors, and routines?

Q6 | Unanswered

Are any tenancy breaches managed in a supportive, rights-based way with advocacy and multi-agency involvement if needed?

Q7 | Unanswered

Is support provided for managing utility bills, rent payments, and budgeting as part of sustaining tenancies?

Q8 | Unanswered

Are housing providers included in relevant reviews or discussions about environmental risks or support needs?

Q9 | Unanswered

Are systems in place to report repairs, maintenance issues, or safety hazards promptly and effectively?

Q10 | Unanswered

Are housing-related risks (e.g., self-neglect, hoarding, fire hazards) included in support and risk plans?

Q11 | Unanswered

Are support staff aware of what actions may be taken only with tenant consent, respecting privacy and legal occupancy rights?

Q12 | Unanswered

Are tenants supported to personalise their homes and express their identity within their living environment?

Q13 | Unanswered

Is any shared accommodation managed in a way that respects each person’s space, dignity, and compatibility with others?

Q14 | Unanswered

Are emergency or contingency plans developed jointly with housing providers for issues like flooding, fire, or utility failure?

Q15 | Unanswered

Are disputes with landlords, neighbours, or other tenants documented and supported fairly and without bias?

Q16 | Unanswered

Is support provided around move-in and move-out transitions to help tenants settle and understand their rights?

Q17 | Unanswered

Are environmental and safety inspections (e.g., gas checks, fire risk assessments) monitored and completed on time by the housing provider?

Q18 | Unanswered

Are tenants supported to appeal housing decisions or engage with the housing ombudsman if needed?

Q19 | Unanswered

Are issues of housing quality (e.g., mould, damp, heating) escalated through appropriate channels and followed up?

Q20 | Unanswered

Are housing risks reviewed regularly, especially after incidents or changes in tenant needs?

Q21 | Unanswered

Are tenancy support themes discussed in staff supervision and tenant reviews?

Q22 | Unanswered

Are records of housing support interactions kept separate from care records where appropriate?

Q23 | Unanswered

Are move-on or housing independence goals included in support planning for those preparing to live with less support?

Q24 | Unanswered

Is housing security included in the service’s risk register or governance reviews?

Q25 | Unanswered

Are tenants encouraged and supported to take pride in their home and build long-term stability?