Governance and Quality Monitoring Audit - Supported Living

Q1 | Unanswered

Is there a documented governance framework that outlines leadership responsibilities and oversight structures?

Q2 | Unanswered

Are key performance indicators (KPIs) regularly reviewed to monitor service quality and outcomes?

Q3 | Unanswered

Are internal audits completed on a planned schedule covering all core operational areas (e.g., safeguarding, health and safety, care planning)?

Q4 | Unanswered

Are audit findings recorded with clear actions, timelines, and accountability assigned?

Q5 | Unanswered

Is there a Quality Improvement Plan (QIP) in place that is informed by audits, feedback, and incidents?

Q6 | Unanswered

Are learning outcomes from complaints, incidents, or safeguarding investigations used to drive service improvement?

Q7 | Unanswered

Are regular team meetings held to review quality, share learning, and monitor performance?

Q8 | Unanswered

Are service risks (e.g., staffing levels, housing risks, lone working) recorded and reviewed on a live risk register?

Q9 | Unanswered

Are incidents and near misses recorded, analysed, and reported for trends and systemic learning?

Q10 | Unanswered

Is there a senior lead responsible for data protection, quality assurance, and CQC compliance?

Q11 | Unanswered

Are feedback mechanisms in place to capture the views of tenants, families, staff, and professionals?

Q12 | Unanswered

Are action plans updated based on feedback, inspections, and service reviews?

Q13 | Unanswered

Is governance documentation (e.g., policies, training logs, audit results) up to date and available for inspection?

Q14 | Unanswered

Is regulatory compliance regularly monitored and reflected in staff training and practice?

Q15 | Unanswered

Is there oversight of capacity and consent practices, including regular audits of related documentation?

Q16 | Unanswered

Are new initiatives (e.g., digital systems, community links) reviewed for effectiveness and quality impact?

Q17 | Unanswered

Are compliments and good practice examples captured and used to encourage service excellence?

Q18 | Unanswered

Is quality data shared with staff in a way that promotes ownership, learning, and accountability?

Q19 | Unanswered

Are service-level goals or priorities aligned with CQC key questions and quality statements?

Q20 | Unanswered

Are policies reviewed regularly and updated based on legislative or best practice changes?

Q21 | Unanswered

Is there visible leadership involvement in day-to-day operations and quality assurance?

Q22 | Unanswered

Are quality meetings minuted and followed up with agreed actions and timelines?

Q23 | Unanswered

Is performance benchmarked internally across services or against national standards where possible?

Q24 | Unanswered

Are risks to tenants’ health, safety, wellbeing, and rights monitored through regular reviews?

Q25 | Unanswered

Is the effectiveness of quality monitoring systems themselves audited or reviewed periodically?

Q26 | Unanswered

Are inspection reports and external audit findings used to inform long-term planning and investment?