Governance and Quality Monitoring Audit - Care Homes

Q1 | Unanswered

Is there a documented governance framework outlining roles, responsibilities, and oversight processes?

Q2 | Unanswered

Are key performance indicators (KPIs) used to monitor service quality, safety, and resident outcomes?

Q3 | Unanswered

Are regular audits conducted across all core service areas (e.g., medication, safeguarding, infection control)?

Q4 | Unanswered

Are audit outcomes used to develop clear action plans with timelines and accountability assigned?

Q5 | Unanswered

Is a Quality Improvement Plan (QIP) in place and regularly updated with progress tracking?

Q6 | Unanswered

Are lessons learned from complaints, incidents, and inspections shared with staff and embedded in practice?

Q7 | Unanswered

Are senior leaders visible, accessible, and actively involved in quality assurance and service oversight?

Q8 | Unanswered

Are service risks recorded in a live risk register and reviewed regularly at governance meetings?

Q9 | Unanswered

Are internal and external feedback sources (e.g., residents, staff, professionals) used to inform service development?

Q10 | Unanswered

Is resident experience and satisfaction data analysed and acted on at a governance level?

Q11 | Unanswered

Are care records, assessments, and plans regularly reviewed for accuracy and compliance?

Q12 | Unanswered

Is staff training compliance monitored and reported as part of governance oversight?

Q13 | Unanswered

Are policies and procedures reviewed regularly and updated in line with current legislation and guidance?

Q14 | Unanswered

Are whistleblowing, safeguarding, and incident reporting systems robust, monitored, and reviewed for trends?

Q15 | Unanswered

Is performance against CQC key questions and quality statements regularly self-assessed and reviewed?

Q16 | Unanswered

Are staffing levels, skill mix, and recruitment challenges discussed and reviewed by management?

Q17 | Unanswered

Is the home prepared for inspections, with documentation, leadership, and front-line staff confident and informed?

Q18 | Unanswered

Are external audit outcomes or inspection reports used proactively to drive improvement?

Q19 | Unanswered

Is evidence of compliance and good practice maintained and readily accessible for inspection?

Q20 | Unanswered

Are care home meetings (e.g., staff, clinical, governance) minuted with clear actions and follow-up?

Q21 | Unanswered

Are innovation, service changes, or pilot projects evaluated and governed for impact and sustainability?

Q22 | Unanswered

Is there a designated person responsible for quality assurance and compliance at management level?

Q23 | Unanswered

Are governance arrangements reviewed following incidents, complaints, or regulatory feedback?

Q24 | Unanswered

Are outcomes of governance meetings communicated back to staff teams in a transparent and inclusive way?

Q25 | Unanswered

Is the effectiveness of governance processes themselves evaluated to identify areas for improvement?