Financial Support and Risk Audit - Supported Living

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  • Is there a policy in place outlining the service’s role and limits in supporting tenant finances?
  • Are tenants supported to manage their own money wherever possible, with support focused on enablement and education?
  • Are financial support needs clearly documented in the support plan and regularly reviewed?
  • Are staff trained in safe money handling, budgeting support, and protecting tenants from financial abuse?
  • Are records of any financial support (e.g., shopping, paying bills, bank support) clear, accurate, and signed?
  • Is written consent obtained where staff handle or assist with money, including petty cash, benefits, or online accounts?
  • Are staff prohibited from borrowing, lending, or exchanging money or gifts with tenants?
  • Are any financial restrictions or controls risk assessed, justified, and reviewed regularly for necessity?
  • Are tenants supported to understand their benefits, entitlements, and how to access advice or appeals?
  • Are receipts retained and reconciled when staff support shopping or spending on behalf of tenants?
  • Are financial safeguarding risks (e.g., exploitation, scams, digital fraud) considered in the support plan?
  • Are staff aware of how to raise concerns about suspected financial abuse or exploitation?
  • Are there procedures in place for tenants to report missing funds or dispute financial records?
  • Is financial capacity assessed where necessary, and best interest decisions documented appropriately?
  • Are any appointeeship or deputyship arrangements clearly recorded and supported in line with legal responsibilities?
  • Are bank cards, PINs, or passwords never held or used by staff unless explicitly authorised and documented?
  • Are individual finance logs reviewed by management and included in regular audit processes?
  • Are tenants given opportunities to build financial skills (e.g., budgeting, saving, planning) as part of support goals?
  • Are tenancy sustainment risks linked to financial management (e.g., arrears, debt) monitored and supported proactively?
  • Are digital finance tools (e.g., online banking apps) used safely and with consent where applicable?
  • Is advocacy or external support offered to tenants who experience difficulty managing finances?
  • Are staff clear on boundaries between support and control in relation to money management?
  • Are records of financial involvement stored securely and in line with data protection principles?
  • Is feedback from tenants used to evaluate whether financial support is empowering and respectful?
  • Is financial support discussed in team meetings or supervision to ensure consistency and good practice?