Financial Support and Risk Audit - Supported Living

Q1 | Unanswered

Is there a policy in place outlining the service’s role and limits in supporting tenant finances?

Q2 | Unanswered

Are tenants supported to manage their own money wherever possible, with support focused on enablement and education?

Q3 | Unanswered

Are financial support needs clearly documented in the support plan and regularly reviewed?

Q4 | Unanswered

Are staff trained in safe money handling, budgeting support, and protecting tenants from financial abuse?

Q5 | Unanswered

Are records of any financial support (e.g., shopping, paying bills, bank support) clear, accurate, and signed?

Q6 | Unanswered

Is written consent obtained where staff handle or assist with money, including petty cash, benefits, or online accounts?

Q7 | Unanswered

Are staff prohibited from borrowing, lending, or exchanging money or gifts with tenants?

Q8 | Unanswered

Are any financial restrictions or controls risk assessed, justified, and reviewed regularly for necessity?

Q9 | Unanswered

Are tenants supported to understand their benefits, entitlements, and how to access advice or appeals?

Q10 | Unanswered

Are receipts retained and reconciled when staff support shopping or spending on behalf of tenants?

Q11 | Unanswered

Are financial safeguarding risks (e.g., exploitation, scams, digital fraud) considered in the support plan?

Q12 | Unanswered

Are staff aware of how to raise concerns about suspected financial abuse or exploitation?

Q13 | Unanswered

Are there procedures in place for tenants to report missing funds or dispute financial records?

Q14 | Unanswered

Is financial capacity assessed where necessary, and best interest decisions documented appropriately?

Q15 | Unanswered

Are any appointeeship or deputyship arrangements clearly recorded and supported in line with legal responsibilities?

Q16 | Unanswered

Are bank cards, PINs, or passwords never held or used by staff unless explicitly authorised and documented?

Q17 | Unanswered

Are individual finance logs reviewed by management and included in regular audit processes?

Q18 | Unanswered

Are tenants given opportunities to build financial skills (e.g., budgeting, saving, planning) as part of support goals?

Q19 | Unanswered

Are tenancy sustainment risks linked to financial management (e.g., arrears, debt) monitored and supported proactively?

Q20 | Unanswered

Are digital finance tools (e.g., online banking apps) used safely and with consent where applicable?

Q21 | Unanswered

Is advocacy or external support offered to tenants who experience difficulty managing finances?

Q22 | Unanswered

Are staff clear on boundaries between support and control in relation to money management?

Q23 | Unanswered

Are records of financial involvement stored securely and in line with data protection principles?

Q24 | Unanswered

Is feedback from tenants used to evaluate whether financial support is empowering and respectful?

Q25 | Unanswered

Is financial support discussed in team meetings or supervision to ensure consistency and good practice?