Equality, Diversity and Inclusion (EDI) Audit - Domiciliary Care

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  • Is there an EDI policy that complies with the Equality Act 2010 and is reviewed regularly?
  • Are staff trained in equality, diversity and inclusion as part of induction and refresher programmes?
  • Is there evidence that EDI is embedded into recruitment, onboarding, and promotion processes?
  • Are care plans inclusive and reflective of individual cultural, religious, linguistic, and identity needs?
  • Do service users feel respected and understood regardless of age, gender, disability, ethnicity, or sexuality?
  • Are reasonable adjustments made for service users with disabilities or sensory impairments?
  • Is communication support (e.g., interpreters, accessible formats) provided where needed?
  • Are staff aware of how unconscious bias might affect their decisions or behaviours?
  • Are policies and procedures reviewed with an EDI lens to ensure inclusivity?
  • Do service users have access to care that reflects their cultural practices, dietary needs, and spiritual beliefs?
  • Are complaints related to discrimination or unfair treatment investigated and acted upon swiftly?
  • Is data on service users’ protected characteristics collected and used to inform service delivery?
  • Is EDI performance or progress discussed in governance or management meetings?
  • Are LGBTQ+ service users supported respectfully, and are staff confident in using correct pronouns and language?
  • Do recruitment materials and job descriptions encourage diverse applications?
  • Are there systems in place to monitor representation of protected characteristics in the workforce?
  • Do service users have opportunities to provide feedback on inclusiveness and cultural sensitivity of care?
  • Are EDI champions or leads appointed within the team to drive awareness and good practice?
  • Is access to services monitored to identify and address potential inequalities?
  • Are religious observances, festivals, and holidays respected and supported in care provision?
  • Is equality and dignity considered in the provision of intimate personal care?
  • Are service users supported to express their identity and preferences without judgment?
  • Are incidents involving hate speech, prejudice, or discrimination logged and investigated?
  • Are staff supported and protected from discriminatory behaviour by service users or colleagues?
  • Are there measures in place to ensure equal access to training and progression for staff?
  • Are adjustments made in supervision or appraisal to support neurodivergent or disabled employees?
  • Is inclusive language promoted in policies, training, and communication materials?
  • Do audits or service reviews include a check for equitable outcomes across service user groups?
  • Is feedback from underrepresented groups used to improve policies or service models?
  • Is there a culture that encourages learning, openness, and dialogue around EDI issues?