Digital Security and Confidentiality Audit - Supported Living

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  • Is there a digital security and data protection policy aligned with GDPR and the Data Protection Act 2018?
  • Are staff trained in confidentiality, data protection, and secure handling of digital information?
  • Are all devices used to access care records (phones, tablets, laptops) password-protected and encrypted?
  • Are access rights to electronic records restricted to authorised staff only?
  • Are paper records (if used) stored securely in locked or restricted-access areas?
  • Are personal data shared only with appropriate consent or in line with legal requirements?
  • Are care records regularly reviewed for accuracy, relevance, and data minimisation?
  • Are electronic communication platforms (e.g., email, care systems, messaging apps) used in line with security protocols?
  • Are data breaches or near misses reported promptly and investigated for learning?
  • Is confidential information not shared via insecure platforms (e.g., personal email, WhatsApp)?
  • Are service users’ consent preferences for data sharing documented and respected?
  • Are staff aware of how to securely delete or dispose of digital or physical records?
  • Are records backed up securely and regularly in line with service continuity plans?
  • Are electronic systems updated with software patches and monitored for security vulnerabilities?
  • Are care planning or scheduling apps reviewed for compliance and approved before use?
  • Is there a policy for using digital devices in tenants’ homes (e.g., mobile phones, photos, remote log-ins)?
  • Are service users supported to access their records or understand how their data is used?
  • Are staff trained not to discuss confidential information in public areas or during shared travel?
  • Are staff access rights revoked immediately when they leave the service or change roles?
  • Are policies in place for the secure use of remote or hybrid working, including staff logging into care systems?
  • Are CCTV (if used in shared areas or entrances) compliant with data protection and signage requirements?
  • Are any digital tools or assistive technologies used with consent and documented appropriately?
  • Is there a system to track and audit access to care records and sensitive data?
  • Are confidentiality breaches used as learning examples and reported in governance processes?
  • Is digital security included in risk assessments, audits, and quality reviews?