Digital Security and Data Protection Audit - Domiciliary Care

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  • Is there a data protection and information governance policy that complies with GDPR and Data Protection Act 2018?
  • Are staff trained in data protection, confidentiality, and cyber security as part of induction and refresher programmes?
  • Is a named Data Protection Officer or responsible person clearly designated?
  • Are care records stored securely in line with legal requirements (e.g., password protection, encryption)?
  • Are mobile devices used by staff (phones, tablets) password-protected and encrypted?
  • Is access to care records and digital systems restricted to authorised personnel only?
  • Are electronic systems used for rostering, care planning, or communication compliant with GDPR?
  • Is there a procedure for reporting data breaches, and are staff aware of how to escalate them?
  • Are data breaches or near misses logged, investigated, and reviewed for learning?
  • Are paper records (if used) stored securely in locked cabinets or controlled-access rooms?
  • Are data protection audits or spot checks conducted to identify and correct vulnerabilities?
  • Are records only retained for the legally required period and then securely destroyed?
  • Is personal data collected only for specific, legitimate purposes and with consent where applicable?
  • Are consent forms used for collecting, storing, and sharing service user information?
  • Are privacy notices shared with service users and updated as required?
  • Do staff avoid storing personal data on personal devices or sending it via unsecure platforms (e.g., WhatsApp)?
  • Are systems in place to manage user accounts and remove access when staff leave?
  • Are passwords changed regularly and do staff use complex, secure combinations?
  • Are care systems and software kept up to date with security patches and updates?
  • Is anti-virus and firewall software installed and monitored on all relevant devices?
  • Are care staff briefed on safe remote working and secure handling of digital information?
  • Are service users informed of their rights to access and correct their data?
  • Is digital access by external contractors or IT support controlled and monitored?
  • Are email communications containing personal data encrypted or sent via secure platforms?
  • Is staff understanding of data protection tested periodically (e.g., scenario-based questions, audits)?
  • Is CCTV (if used in offices or staff areas) used in line with data protection law and clearly signposted?
  • Is consent obtained before using digital tools (e.g., telecare apps, video calls) with service users?
  • Are digital records included in the service’s business continuity and disaster recovery plans?
  • Are lessons learned from data security incidents used to update training and protocols?
  • Are digital security and data protection risks included in the organisational risk register?