Contingency and Business Continuity Audit - Domiciliary Care

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  • Is there a documented business continuity plan (BCP) that is specific to domiciliary care services?
  • Is the BCP reviewed at least annually or after significant incidents or changes?
  • Are staff aware of the BCP and trained in their roles and responsibilities during disruptions?
  • Does the BCP include clear actions for maintaining care delivery during adverse weather or natural disasters?
  • Are procedures in place to manage unexpected staff shortages, including use of agency or redeployment plans?
  • Are essential contact details for staff, service users, and stakeholders readily available in emergencies?
  • Are service users risk-rated for priority in the event of reduced staffing or operational capacity?
  • Are there contingency arrangements for IT system failures or cyber security incidents?
  • Is data backed up regularly and securely to ensure continuity of digital operations?
  • Are medication management and access to emergency supplies covered in contingency planning?
  • Does the plan include steps for pandemic or infectious disease outbreak response?
  • Are PPE stock levels monitored and maintained for emergency use?
  • Are there procedures for relocating or temporarily transferring care in case of home inaccessibility or damage?
  • Is there a communications plan for informing staff, service users, and families during service disruptions?
  • Are out-of-hours and on-call arrangements robust enough to respond to emergencies effectively?
  • Is there a plan for financial continuity, including payroll, invoicing, and supplier payments during disruptions?
  • Are key roles and decision-making responsibilities clearly identified in the BCP?
  • Are tests or drills conducted periodically to ensure readiness and effectiveness of contingency plans?
  • Are learnings from real events or tests reviewed and used to improve the BCP?
  • Is there a plan for re-establishing normal operations after a disruption (recovery phase)?
  • Are partnership agreements in place with other providers, health services, or local authorities to support mutual aid if needed?
  • Does the plan consider service continuity during loss of utilities (e.g., electricity, water, telecoms)?
  • Are fuel and transport contingencies included, especially for rural or high-risk areas?
  • Are records kept of BCP training, drills, and reviews for governance purposes?
  • Is continuity planning integrated into governance meetings and risk management discussions?
  • Is feedback from staff involved in emergencies used to enhance contingency procedures?
  • Are contingency plans person-centred, ensuring the dignity and safety of individuals during changes?
  • Does the organisation have clear succession planning in case of absence of senior leadership?