Contingency and Business Continuity Audit - Domiciliary Care

Q1 | Unanswered

Is there a documented business continuity plan (BCP) that is specific to domiciliary care services?

Q2 | Unanswered

Is the BCP reviewed at least annually or after significant incidents or changes?

Q3 | Unanswered

Are staff aware of the BCP and trained in their roles and responsibilities during disruptions?

Q4 | Unanswered

Does the BCP include clear actions for maintaining care delivery during adverse weather or natural disasters?

Q5 | Unanswered

Are procedures in place to manage unexpected staff shortages, including use of agency or redeployment plans?

Q6 | Unanswered

Are essential contact details for staff, service users, and stakeholders readily available in emergencies?

Q7 | Unanswered

Are service users risk-rated for priority in the event of reduced staffing or operational capacity?

Q8 | Unanswered

Are there contingency arrangements for IT system failures or cyber security incidents?

Q9 | Unanswered

Is data backed up regularly and securely to ensure continuity of digital operations?

Q10 | Unanswered

Are medication management and access to emergency supplies covered in contingency planning?

Q11 | Unanswered

Does the plan include steps for pandemic or infectious disease outbreak response?

Q12 | Unanswered

Are PPE stock levels monitored and maintained for emergency use?

Q13 | Unanswered

Are there procedures for relocating or temporarily transferring care in case of home inaccessibility or damage?

Q14 | Unanswered

Is there a communications plan for informing staff, service users, and families during service disruptions?

Q15 | Unanswered

Are out-of-hours and on-call arrangements robust enough to respond to emergencies effectively?

Q16 | Unanswered

Is there a plan for financial continuity, including payroll, invoicing, and supplier payments during disruptions?

Q17 | Unanswered

Are key roles and decision-making responsibilities clearly identified in the BCP?

Q18 | Unanswered

Are tests or drills conducted periodically to ensure readiness and effectiveness of contingency plans?

Q19 | Unanswered

Are learnings from real events or tests reviewed and used to improve the BCP?

Q20 | Unanswered

Is there a plan for re-establishing normal operations after a disruption (recovery phase)?

Q21 | Unanswered

Are partnership agreements in place with other providers, health services, or local authorities to support mutual aid if needed?

Q22 | Unanswered

Does the plan consider service continuity during loss of utilities (e.g., electricity, water, telecoms)?

Q23 | Unanswered

Are fuel and transport contingencies included, especially for rural or high-risk areas?

Q24 | Unanswered

Are records kept of BCP training, drills, and reviews for governance purposes?

Q25 | Unanswered

Is continuity planning integrated into governance meetings and risk management discussions?

Q26 | Unanswered

Is feedback from staff involved in emergencies used to enhance contingency procedures?

Q27 | Unanswered

Are contingency plans person-centred, ensuring the dignity and safety of individuals during changes?

Q28 | Unanswered

Does the organisation have clear succession planning in case of absence of senior leadership?