Community Participation and Inclusion Audit - Supported Living

Evidence to check

• • Support plans record community interests, preferred activities and places the tenant wants to access
• • Daily notes show practical support with community participation where agreed
• • Tenant feedback confirms activities are meaningful to them
• • Support is not limited to activities chosen by staff or based only on what is convenient

Evidence to check

• • Support plan includes personalised social or community outcomes
• • Goals link to the tenant's hobbies, relationships, culture, faith, work, learning or wellbeing
• • Goals are written in a way the tenant understands where possible
• • Progress toward goals is reviewed and recorded

Evidence to check

• • Local community information is available in accessible formats where needed
• • Information is matched to the tenant's interests, not given generically
• • Staff support tenants to explore options where agreed
• • Tenants are not pressured to attend activities they do not want

Evidence to check

• • Support plans identify individual barriers to participation
• • Risk assessments include practical support to overcome barriers
• • Referrals, travel planning, communication aids or confidence-building support are used where appropriate
• • Reviews check whether barriers have reduced or changed

Evidence to check

• • Support plan identifies important relationships and social networks
• • Staff support contact with friends, family, neighbours or community groups where agreed
• • Tenant consent and privacy are respected
• • Concerns about loneliness or over-reliance on staff are identified and acted on

Evidence to check

• • Support plan records digital communication preferences and support needs
• • Staff support video calls, messaging, online groups or apps where agreed
• • Consent, privacy and online safety are considered
• • Digital contact is not used as a substitute for desired in-person relationships or activities

Evidence to check

• • Support plan records work, volunteering, education or training aspirations
• • Staff support practical steps such as applications, travel training, interviews or routines where agreed
• • Partnerships or referrals are made to employment, education or volunteering services where appropriate
• • Progress, barriers and achievements are reviewed with the tenant

Evidence to check

• • Training records include community inclusion, dignity, boundaries, safeguarding and positive risk-taking
• • Staff can explain how to support without taking over
• • Supervision discusses community access and tenant outcomes
• • Spot checks or feedback show staff support tenants respectfully in public settings

Evidence to check

• • Risk assessments identify specific community risks
• • Controls are proportionate and least restrictive
• • Tenant views and capacity are considered
• • Safeguarding concerns are escalated without stopping ordinary community life unnecessarily

Evidence to check

• • Positive risk-taking records include tenant choice and desired outcome
• • Staff understand the difference between risk enablement and unsafe neglect
• • Support is adjusted based on learning and experience
• • Capacitous decisions are respected even where others may disagree

Evidence to check

• • Travel training or independent travel goals recorded where relevant
• • Risk assessments cover routes, road safety, money, communication and emergency contact arrangements
• • Visual prompts, maps or step-by-step travel plans are used where helpful
• • Progress toward independent or supported travel is reviewed

Evidence to check

• • Assessment or support plan identifies loneliness or isolation where relevant
• • Tenant's preferred level of social contact is recorded
• • Actions are tailored to the tenant's interests and relationships
• • Reviews check whether the support is improving wellbeing

Evidence to check

• • Tenant input is recorded when planning activities
• • Activities reflect individual interests, not only group options
• • Staff explore new opportunities when existing options do not suit the tenant
• • Tenant feedback is used to change or stop activities that are not meaningful

Evidence to check

• • Support plans record cultural, spiritual, religious, language or identity needs where the tenant wishes
• • Staff support access to faith groups, cultural events or identity-affirming communities where agreed
• • No assumptions are made about what the tenant wants
• • Barriers such as transport, confidence, discrimination or accessibility are considered

Evidence to check

• • Plan shows how the tenant is prepared for new activities
• • Staff support visits, introductions, visual information or practice journeys where helpful
• • Anxiety, sensory needs or communication needs are considered
• • Follow-up records show what worked and what needs changing

Evidence to check

• • Directory or records of local services and community links
• • Referrals or signposting to social prescribing, wellbeing hubs, colleges, employment support or activity providers
• • Partnerships are relevant to tenant goals
• • Outcomes from referrals or community links are reviewed

Evidence to check

• • Tenant preferences around peer contact are recorded
• • Staff support peer contact without forcing friendships
• • Risks around conflict, coercion or boundaries are assessed where relevant
• • Positive peer relationships and shared interests are recognised

Evidence to check

• • Feedback records about activities and community access
• • Tenants are asked what they enjoyed, disliked or want to try next
• • Support plans are changed based on feedback
• • Managers review themes such as transport, cost, staffing or accessibility

Evidence to check

• • Tenant consent to involve family, friends or advocates is recorded
• • Events or opportunities are accessible and inclusive
• • Chosen family and important relationships are respected
• • Tenants can choose not to participate without pressure

Evidence to check

• • Restrictions are recorded with clear rationale
• • Consent, capacity and best-interest considerations are documented where relevant
• • Least restrictive alternatives are considered
• • Restrictions are reviewed and reduced where possible

Evidence to check

• • Records of local partnerships or community contacts
• • Partnerships reflect tenants' interests and inclusion needs
• • Staff share community opportunities with tenants in accessible ways
• • Partnerships are reviewed for usefulness and accessibility

Evidence to check

• • Supervision records include discussion of community outcomes where relevant
• • Team meeting minutes include ideas, barriers and good practice
• • Staff share learning about successful community participation
• • Managers challenge task-only support that limits ordinary life

Evidence to check

• • Achievements are recorded in reviews, daily notes or outcome trackers
• • Celebration is based on the tenant's preference and consent
• • Progress is used to build confidence and plan next steps
• • Achievements are not shared publicly without consent

Evidence to check

• • Accessible travel or outing resources are available where needed
• • Resources are personalised to the tenant's route, activity or communication needs
• • Staff support practice and confidence-building
• • Resources are reviewed when routes, activities or risks change

Evidence to check

• • Quality reviews include community inclusion and outcome evidence
• • Managers review whether tenants are achieving community goals
• • Feedback and daily records are used alongside formal reviews
• • Actions are taken where tenants have limited access or poor outcomes

Evidence to check

• • Safeguarding concerns linked to community access are recorded and escalated
• • Risk assessments are updated after concerns
• • Support is adjusted rather than automatically stopping community access
• • Tenant's views, capacity and rights are considered in protective actions

Evidence to check

• • Support plans record digital inclusion goals where relevant
• • Staff support safe internet use, online groups, video calls or digital access where agreed
• • Online safety, scams, privacy and consent are discussed where needed
• • Lack of devices, internet access or confidence is identified and addressed

Evidence to check

• • Support plans include mainstream community opportunities where the tenant wants this
• • Staff avoid limiting tenants only to segregated or service-led activities
• • Tenant interests and identity guide community options
• • Feedback shows the tenant feels included and respected in the wider community

Evidence to check

• • Tenant voice is clear in goal-setting and reviews
• • Differences between tenant, family and professional views are recorded
• • Capacitous tenant choices are respected
• • Advocacy is offered where the tenant needs support to be heard

Evidence to check

• • Rota planning considers community access goals
• • Staffing barriers to activities are recorded and reviewed
• • Transport or travel barriers are escalated where they restrict outcomes
• • Commissioners or managers are informed where support hours do not meet agreed goals