Community Involvement and Partnership Working Audit - Domiciliary Care

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  • Does the service have a strategy or plan for community involvement and partnership working?
  • Are service users supported to stay connected with their community, friends, and support networks?
  • Are links established with local voluntary organisations, faith groups, or community centres?
  • Are service users encouraged and supported to access social, cultural, or recreational activities?
  • Is loneliness or isolation identified as a risk and addressed in care plans where relevant?
  • Do staff support service users in attending community activities, groups, or appointments if needed?
  • Are partnerships established with local health professionals (e.g., GPs, district nurses, pharmacies)?
  • Is information shared appropriately with health or social care professionals to support joined-up care?
  • Are there collaborative relationships with local safeguarding teams, social workers, or ICBs?
  • Does the service take part in multi-agency meetings or case conferences where appropriate?
  • Are referrals made promptly to health and community services when additional support is needed?
  • Are service users offered information about advocacy services, carers’ groups, or peer support?
  • Are local initiatives (e.g., dementia cafés, wellbeing hubs, falls prevention) signposted and promoted?
  • Is the service involved in any local forums, care provider networks, or quality improvement partnerships?
  • Are staff trained to support community access safely and with dignity?
  • Are barriers to community involvement (e.g., mobility, transport, digital exclusion) addressed creatively?
  • Is there evidence of collaborative care planning or reviews with external professionals?
  • Are community resources mapped and regularly updated to assist in care planning?
  • Is feedback from community partners collected and used to improve service delivery?
  • Do managers attend partnership or locality meetings to stay informed and build local links?
  • Are service users and families asked about their community engagement goals and preferences?
  • Are success stories of community participation shared with staff or celebrated internally?
  • Are discharge and transition plans coordinated with external agencies when needed?
  • Are opportunities for volunteering, intergenerational work, or civic engagement supported?
  • Is there evidence that community involvement enhances outcomes and wellbeing for service users?
  • Are local health campaigns or events (e.g., flu jabs, dementia awareness) promoted to users and staff?
  • Are digital tools (e.g., video calls, online communities) used to reduce isolation or enable participation?
  • Does the service collaborate with local colleges, training bodies, or job centres for recruitment or awareness?
  • Are new community engagement ideas regularly reviewed and added to the Quality Improvement Plan?
  • Is partnership working evaluated for its effectiveness, and changes made where gaps exist?