Community Involvement and Partnership Working Audit - Domiciliary Care

Relevant CQC Fundamental Standards

Regulation 9: Person-centred care Regulation 10: Dignity and respect Regulation 17: Good governance

Answered 0 / 33(0% complete)

Note: This is the "clipboard" version of the audit. Only allocate tasks to users once you are satisfied that the audit is complete and accurate. Once saved, it is added to your Compliance Calendar as the final version for that month, where you can allocate tasks, upload evidence, and manage actions.

Score

N/A counts as Yes (full credit). Unanswered reduces the score until completed.

Breakdown

0 Yes •0 No •0 N/A •33 Unanswered

0%100%

Answers Overview

Yes

N/A

Unanswered

Questions

0/33 answered

Q1 | Unanswered
Does the service have a clear approach to community involvement and partnership working that is used in practice to improve people's wellbeing and outcomes?
Evidence to check
- • Community involvement or partnership working plan
- • Examples of how the plan has improved support for people
- • Managers and staff can explain local partnership priorities
- • Community involvement is reflected in care planning, reviews and quality improvement
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q2 | Unanswered
Are people supported in practice to maintain relationships with family, friends, neighbours and support networks that matter to them?
Evidence to check
- • Care plans identify important relationships and support networks
- • Care records show support with contact, visits, calls or social arrangements
- • People are asked who matters to them and how they want to stay connected
- • Concerns about isolation or loss of contact are identified and acted on
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q3 | Unanswered
Has the service developed useful links with local voluntary organisations, faith groups, community centres or other local resources that people can benefit from?
Evidence to check
- • List of local community contacts and resources
- • Examples of referrals or signposting to local groups
- • Partnerships are relevant to people's needs, interests and identities
- • Community links are reviewed and updated
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q4 | Unanswered
Are people encouraged and supported to access social, cultural, faith-based, educational or recreational activities that are meaningful to them?
Evidence to check
- • Care plans record interests, routines and preferred activities
- • Care notes show support to access activities where this is part of the agreed care
- • Barriers such as transport, confidence, mobility or cost are considered
- • People's feedback shows activities are meaningful, not tokenistic
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q5 | Unanswered
Is loneliness or social isolation identified as a risk and addressed through practical actions in the care plan?
Evidence to check
- • Assessment identifies loneliness, isolation or low mood where relevant
- • Care plan includes actions to reduce isolation
- • Staff know how to recognise signs of loneliness or withdrawal
- • Reviews check whether the support is improving wellbeing
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q6 | Unanswered
Where support with community activities, groups or appointments is part of the care package, do staff provide this safely, respectfully and in line with the person's preferences?
Evidence to check
- • Care plan states what support is required outside the home
- • Risk assessments cover mobility, transport, medication, continence or anxiety where relevant
- • Care records show attendance or support provided
- • The person's choice, dignity and independence are promoted
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q7 | Unanswered
Does the service work effectively with local health professionals such as GPs, district nurses, pharmacists, therapists and mental health teams to support joined-up care?
Evidence to check
- • Records of contact with health professionals
- • Professional advice added to care plans
- • Staff know when and how to escalate health concerns
- • Examples of joint working that improved care or reduced risk
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q8 | Unanswered
Is information shared appropriately and promptly with health or social care professionals to support safe, coordinated care?
Evidence to check
- • Communication records with professionals
- • Consent and confidentiality considered before sharing information
- • Relevant updates shared after changes in health, medication, risk or circumstances
- • No avoidable delays in sharing important information
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q9 | Unanswered
Does the service have effective working relationships with safeguarding teams, social workers, commissioners, ICBs or local authority professionals where needed?
Evidence to check
- • Records of safeguarding, social work or commissioner communication
- • Concerns escalated to the right agency promptly
- • Actions from external professionals followed up
- • Managers can describe local escalation and partnership routes
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q10 | Unanswered
Does the service contribute to multi-agency meetings, case conferences or professional reviews when this is needed for the person's safety, wellbeing or care coordination?
Evidence to check
- • Meeting invitations, attendance records or minutes
- • Actions from meetings recorded and followed up
- • Care plans updated after multi-agency discussions
- • The person's views are represented in meetings where possible
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q11 | Unanswered
Are referrals made promptly to health, social care or community services when staff identify that a person needs additional support?
Evidence to check
- • Referral records and dates
- • Care notes showing why the referral was needed
- • Follow-up where referrals are delayed or not accepted
- • Examples include GP, district nursing, OT, physio, falls, mental health, advocacy or social prescribing
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q12 | Unanswered
Are people offered information about advocacy services, carers' groups, peer support or other independent support where this could help them make choices or feel less isolated?
Evidence to check
- • Care plans or review records show signposting to advocacy or peer support
- • Information is offered in a format the person can understand
- • Advocacy referrals made where the person needs support to be heard
- • Family carers are signposted to support where appropriate
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q13 | Unanswered
Are local initiatives such as dementia cafes, wellbeing hubs, falls prevention, exercise groups, lunch clubs or carers' services actively promoted where relevant to people's needs and interests?
Evidence to check
- • Local resource directory or signposting information
- • Examples of people being supported to access local initiatives
- • Staff know about relevant local services
- • Information is matched to the person, not given generically
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q14 | Unanswered
Is the service involved in local forums, provider networks or quality improvement partnerships where this helps improve care and keep the service connected locally?
Evidence to check
- • Attendance at provider forums, locality meetings or quality networks
- • Learning from networks shared with staff
- • Changes made following local learning or guidance
- • Managers can explain how local engagement benefits people using the service
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q15 | Unanswered
Are staff supported to assist people with community access safely, respectfully and in a way that promotes independence and dignity?
Evidence to check
- • Staff training or guidance on community access, dignity and risk
- • Risk assessments for community support where relevant
- • Staff understand how to support without taking over
- • Feedback from people about feeling respected during community support
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q16 | Unanswered
Are barriers to community involvement, such as mobility, transport, anxiety, confidence, sensory needs, communication needs or digital exclusion, identified and addressed creatively?
Evidence to check
- • Care plans identify barriers to involvement
- • Practical solutions recorded, such as transport support, reminders, confidence-building or accessible information
- • Digital inclusion support considered where relevant
- • Reviews check whether barriers have reduced
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q17 | Unanswered
Is there evidence of collaborative care planning and review with external professionals where their input is needed to improve outcomes?
Evidence to check
- • Professional advice included in care plans
- • Joint reviews or communication records
- • Actions from professionals implemented by staff
- • Outcomes reviewed after professional involvement
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q18 | Unanswered
Are community resources mapped and kept up to date so staff can use them when supporting care planning and wellbeing goals?
Evidence to check
- • Current directory of local services and community resources
- • Named person or process for updating information
- • Staff know where to find community resource information
- • Resources include social, practical, faith, cultural, advocacy and health support
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q19 | Unanswered
Is feedback from community partners collected and used to improve how the service works with others?
Evidence to check
- • Feedback from professionals, voluntary groups or partner agencies
- • Compliments, concerns or communication issues reviewed
- • Actions taken to improve partnership working
- • Partnership feedback discussed in governance or team meetings
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q20 | Unanswered
Do managers attend partnership, provider or locality meetings and use learning from these meetings to improve the service?
Evidence to check
- • Meeting attendance records
- • Updates shared with staff after meetings
- • Changes made following local intelligence or guidance
- • Managers can describe current local priorities affecting domiciliary care
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q21 | Unanswered
Are people and families asked about community engagement goals, relationships, interests and preferences as part of assessment and review?
Evidence to check
- • Assessment and review records include community goals
- • Family or representative input recorded where appropriate
- • Person's own wishes remain central
- • Goals are reviewed when interests, confidence or circumstances change
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q22 | Unanswered
Are positive examples of community participation shared with staff to promote learning, encouragement and person-centred practice?
Evidence to check
- • Team meeting notes, newsletters or staff updates
- • Examples of improved wellbeing or independence shared with consent
- • Staff recognise the value of community involvement
- • Good practice examples influence future care planning
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q23 | Unanswered
Are discharge, transition or service-change plans coordinated with external agencies so people do not experience gaps, duplication or unsafe changes in support?
Evidence to check
- • Discharge or transition communication records
- • Care plan updated after discharge or service change
- • Medication, equipment, mobility and risk changes communicated promptly
- • Follow-up with the person or family after transition
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q24 | Unanswered
Where appropriate, are people supported to explore volunteering, intergenerational activities, civic engagement or purposeful community roles that matter to them?
Evidence to check
- • Care plans record interests in purposeful activity or contribution
- • Signposting to volunteering or local opportunities where relevant
- • Risks and support needs considered proportionately
- • The person's choice and consent are clearly recorded
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q25 | Unanswered
Is there evidence that community involvement improves people's wellbeing, confidence, independence, relationships or quality of life?
Evidence to check
- • Care reviews record outcomes from community involvement
- • People report improved wellbeing or reduced isolation
- • Care notes show progress, confidence or engagement
- • Support is adjusted if community involvement is not achieving the intended outcome
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q26 | Unanswered
Are local health campaigns or public health events, such as flu vaccinations, dementia awareness, falls prevention or winter wellbeing, promoted to people and staff where relevant?
Evidence to check
- • Information shared with people and staff
- • Campaigns promoted in accessible ways
- • Staff know how to signpost people to relevant services
- • Care plans updated where campaigns identify a specific need or risk
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q27 | Unanswered
Are digital tools, such as video calls, online communities, reminder apps or virtual appointments, used appropriately to support connection, choice and access where the person wants this?
Evidence to check
- • Care plan records digital preferences and support needs
- • Consent and privacy considered when using digital tools
- • Staff support people to use technology safely where agreed
- • Digital tools are not used as a substitute for needed in-person support
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q28 | Unanswered
Does the service work with local colleges, training providers, job centres or community organisations to improve recruitment, awareness and workforce development?
Evidence to check
- • Records of engagement with colleges, job centres or training bodies
- • Recruitment or awareness events attended
- • Workforce development opportunities explored
- • Community links support recruitment without compromising safer recruitment standards
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q29 | Unanswered
Are new community engagement ideas reviewed and added to the Quality Improvement Plan where they could improve outcomes for people?
Evidence to check
- • Quality Improvement Plan includes community or partnership actions
- • Ideas from people, families, staff or partners are considered
- • Actions have owners and timescales
- • Progress is reviewed and updated
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q30 | Unanswered
Is partnership working evaluated for effectiveness, with gaps identified and changes made where relationships or referral pathways are not working well?
Evidence to check
- • Review of partnership working or referral outcomes
- • Gaps in communication, access or response times identified
- • Actions taken to improve partnership pathways
- • People's outcomes are used to judge whether partnership working is effective
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q31 | Unanswered
Do staff know how to signpost people to local support without making assumptions about what the person wants or pressuring them to take part?
Evidence to check
- • Staff can explain signposting in a person-centred way
- • Care records show choices offered but not imposed
- • People's refusals or preferences are respected
- • Staff understand consent, boundaries and confidentiality when signposting
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q32 | Unanswered
Are risks related to community access, such as falls, getting lost, exploitation, transport safety or anxiety, managed without unnecessarily restricting the person's independence?
Evidence to check
- • Positive risk assessments for community access
- • Controls are proportionate and agreed with the person where possible
- • Safeguarding concerns escalated where exploitation or undue influence is suspected
- • Care plans balance safety, autonomy and quality of life
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q33 | Unanswered
Are people from different cultural backgrounds, faiths, languages, identities or communities supported to maintain links that are important to them?
Evidence to check
- • Care plans record cultural, faith, language and identity needs
- • Signposting includes culturally appropriate or identity-affirming services where relevant
- • Staff avoid assumptions and ask the person what matters to them
- • Feedback shows the person feels respected and included
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.

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