CIW Responsible Individual Visit and Provider Oversight Audit - Care Homes
Relevant CIW sources
Answered 0 / 26(0% complete)
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Score
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N/A counts as Yes (full credit). Unanswered reduces the score until completed.
Breakdown
0 Yes •0 No •0 N/A •26 Unanswered
Answers Overview
Questions
0/26 answeredQ1 | Unanswered
Responsible individual arrangements: Is a suitable Responsible Individual in place, with clear authority, availability, training and support to fulfil their statutory oversight duties?
Evidence to check
- • Responsible Individual appointment, role description, training and support records
- • Evidence the individual has authority and capacity to fulfil oversight duties
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ2 | Unanswered
Accountability: Are the lines of accountability, delegation and responsibility between the service provider, Responsible Individual and registered manager recorded clearly and understood in practice?
Evidence to check
- • Written accountability, delegation and escalation structure
- • Evidence provider, Responsible Individual and manager understand their respective roles
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ3 | Unanswered
Statement of purpose: Does provider oversight test whether the home is operating in line with its current statement of purpose, including the needs it is registered to meet?
Evidence to check
- • Current statement of purpose and recent oversight report
- • Evidence the visit tested whether the home operates within its registered service offer
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ4 | Unanswered
Visit programme: Is there a planned programme of in-person Responsible Individual visits that is sufficiently frequent and responsive to risk, concern, change or poor performance?
Evidence to check
- • Responsible Individual visit schedule and risk-based visit planning
- • Evidence visits were increased or adapted in response to concern, change or poor performance
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ5 | Unanswered
People's views: During visits, does the Responsible Individual seek the views of people using the service privately and with consent, using communication support where needed?
Evidence to check
- • Visit report records of private discussions with people using the service
- • Evidence consent, communication needs and the person's views were respected
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ6 | Unanswered
Representatives' views: Does the Responsible Individual seek and respond to feedback from families, representatives and advocates in accessible and meaningful ways?
Evidence to check
- • Feedback from families, representatives and advocates
- • Evidence concerns and suggestions received a timely response
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ7 | Unanswered
Staff voice: Does the Responsible Individual speak with staff and volunteers during visits, including about safety, culture, workload, training, leadership and their ability to raise concerns?
Evidence to check
- • Staff and volunteer feedback, visit interviews or speak-up records
- • Evidence workforce concerns about safety, culture or leadership were addressed
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ8 | Unanswered
Premises inspection: Does each visit include an appropriate inspection of the premises, environment, equipment and presentation of the home from the perspective of people living there?
Evidence to check
- • Visit observations, environment checks and maintenance actions
- • Evidence premises, equipment and presentation were assessed from people's perspective
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ9 | Unanswered
Record sampling: Does the Responsible Individual examine a representative sample of care records, incidents, safeguarding, complaints, medicines, staffing and other relevant records to test the quality of care?
Evidence to check
- • Visit record listing sampled records and findings
- • Sample audit tools for care, incidents, safeguarding, complaints, medicines and staffing
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ10 | Unanswered
Visit documentation: Does every visit record the date, people consulted, records reviewed, observations, findings, actions, responsible persons and timescales?
Evidence to check
- • Completed Responsible Individual visit reports
- • Evidence reports include date, engagement, records, findings, actions, owners and timescales
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ11 | Unanswered
Action follow-through: Are actions arising from Responsible Individual visits tracked to completion, checked for effectiveness and escalated where progress is delayed or inadequate?
Evidence to check
- • Action tracker arising from Responsible Individual visits
- • Evidence actions were verified, escalated where delayed and checked for effectiveness
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ12 | Unanswered
Manager oversight: Does the Responsible Individual regularly review and support the manager's implementation of internal-audit, inspection and quality-review actions within required timescales?
Evidence to check
- • Manager action-plan reviews, internal audits and inspection response records
- • Evidence Responsible Individual oversight of due dates and completion quality
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ13 | Unanswered
Manager support: Does the provider ensure the manager has direct access to the Responsible Individual, formal supervision, training and professional-development opportunities?
Evidence to check
- • Manager supervision, development plan and meeting records
- • Evidence direct access to the Responsible Individual and professional support
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ14 | Unanswered
Adequacy of resources: Does the Responsible Individual receive and analyse information about staffing levels, turnover, sickness, agency use, skills, finances, facilities, equipment and supplies?
Evidence to check
- • Provider dashboard covering workforce, resources, facilities, equipment and supplies
- • Evidence trends and risks are analysed rather than simply reported
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ15 | Unanswered
Care quality: Does provider oversight test whether people receive safe, person-centred care that achieves their assessed needs, preferences, rights and personal outcomes?
Evidence to check
- • Care-quality indicators, audit results and feedback from people
- • Evidence provider oversight tests lived experience and personal outcomes
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ16 | Unanswered
Risk intelligence: Are complaints, compliments, safeguarding matters, incidents, near misses, falls, medication errors, restrictive practice and infection concerns analysed for trends, learning and risk?
Evidence to check
- • Trend analysis for complaints, safeguarding, incidents, falls, medicines, restrictions and infection
- • Evidence learning, prevention actions and follow-up
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ17 | Unanswered
External scrutiny: Does the Responsible Individual review CIW inspection reports and relevant findings from commissioners, Health and Safety Executive, Food Standards Agency, fire service or other bodies?
Evidence to check
- • CIW, commissioner, HSE, FSA, fire-service or other relevant reports
- • Provider action plan and evidence of response to external findings
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ18 | Unanswered
Urgent escalation: Are there reliable arrangements for the Responsible Individual to alert the provider immediately when the home is non-compliant, unsafe, unable to address inspection concerns or operating outside its statement of purpose?
Evidence to check
- • Urgent-escalation policy and anonymised escalation records
- • Evidence the provider was alerted and responded quickly to serious non-compliance or risk
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ19 | Unanswered
Significant events: Are serious safeguarding concerns, deaths, major infection outbreaks, staffing risks, financial irregularities and other urgent matters reported to the provider promptly and managed with clear oversight?
Evidence to check
- • Serious-event reports and provider oversight records
- • Evidence urgent risks were managed, communicated and reviewed for learning
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ20 | Unanswered
Engagement: Is there an accessible and ongoing system to collect, acknowledge, analyse and respond to feedback from people, representatives, staff, commissioners, regulators and other relevant partners?
Evidence to check
- • Feedback strategy, surveys, meeting notes and response records
- • Evidence methods are accessible and findings are analysed and acted on
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ21 | Unanswered
Policies and procedures: Does the Responsible Individual ensure policies remain current, proportionate, accessible and understood by staff and volunteers, particularly following changes in law, guidance or service provision?
Evidence to check
- • Policy-review schedule, updated policies and staff-access checks
- • Evidence staff knowledge is tested after material policy or guidance changes
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ22 | Unanswered
Quality of care review: Does the Responsible Individual lead or assure a robust quality-of-care review that brings together feedback, visits, audits, incidents, complaints, safeguarding, inspection findings and records?
Evidence to check
- • Latest quality-of-care review and source information
- • Evidence it considers feedback, visits, audits, incidents, complaints, safeguarding, inspections and records
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ23 | Unanswered
Quality-review impact: Does the quality-of-care review identify improvements, allocate actions, make recommendations to the provider and demonstrate whether changes improved safety, quality and wellbeing?
Evidence to check
- • Quality-review action plan, recommendations and follow-up reports
- • Evidence changes improved safety, quality, wellbeing or personal outcomes
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ24 | Unanswered
Annual return and compliance: Is the information used for the statement of compliance and annual return accurate, complete, supported by evidence and subject to Responsible Individual scrutiny?
Evidence to check
- • Statement of compliance, annual-return working papers and approval records
- • Evidence information is accurate, complete and supported by provider assurance
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ25 | Unanswered
Governance records: Are visit reports, oversight dashboards, escalation records, action plans, quality reviews and provider decisions stored securely, accessible and available for inspection?
Evidence to check
- • Securely stored visit reports, dashboards, escalations, action plans and quality reviews
- • Evidence records are retrievable and inspection-ready
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ26 | Unanswered
Continuous assurance: Does the provider regularly test whether its oversight systems identify emerging quality or safety risks early enough to take effective action without delay?
Evidence to check
- • Review of provider oversight systems and emerging-risk indicators
- • Evidence systems were improved where they did not identify or address risk early enough
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCamera
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