Resident and Relative Engagement Audit – Care Homes
Answered 0 / 32(0% complete)
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Audit workspace
Score
0%
N/A counts as Yes (full credit). Unanswered reduces the score until completed.
Breakdown
0 Yes •0 No •0 N/A •32 Unanswered
Answers Overview
Questions
0/32 answeredQ1 | Unanswered
Engagement arrangements: Does the home have clear arrangements and named responsibilities for seeking, responding to and acting on resident and relative feedback?
Evidence to check
- • Engagement policy or procedure identifying responsibilities and feedback routes
- • Named leads and records showing feedback is reviewed and acted upon
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ2 | Unanswered
Welcome information: Are residents and their chosen contacts given accessible information about how to ask questions, give feedback and participate in service decisions?
Evidence to check
- • Accessible welcome information explaining participation and feedback options
- • Resident and chosen-contact discussions confirming they know how to contribute
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ3 | Unanswered
Individual preferences: Are each resident's preferred ways of participating, communication needs and desired level of involvement recorded and reviewed?
Evidence to check
- • Individual communication and participation preferences in care records
- • Review records showing preferences are updated when needs or wishes change
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ4 | Unanswered
Relative involvement: Is each resident's choice about involving relatives or other representatives respected, with consent, information-sharing preferences and any lawful decision-making authority checked?
Evidence to check
- • Recorded resident choices and consent for relative involvement and information sharing
- • Checks of representative authority and examples of preferences being respected
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ5 | Unanswered
Accessible communication: Are feedback opportunities adapted for language, literacy, sensory and communication needs, including Welsh language preferences and appropriate communication support?
Evidence to check
- • Accessible feedback materials and recorded language or communication support
- • Examples of Welsh language preferences, sensory needs and interpretation needs being met
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ6 | Unanswered
Cognitive and communication support: Are residents with dementia or limited verbal communication supported to express views through suitable approaches, with observations checked and interpretations recorded carefully?
Evidence to check
- • Individual approaches supporting residents with dementia or limited verbal communication
- • Records separating observed responses from interpretations and showing how views were checked
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ7 | Unanswered
Independent support: Can residents access advocacy or independent support to express their views, particularly where they have no suitable representative or feel unable to speak freely?
Evidence to check
- • Advocacy information, referral arrangements and records of support offered
- • Examples of independent support enabling residents to express views
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ8 | Unanswered
Inclusive participation: Are residents without relatives, those who rarely attend meetings and those who choose not to participate offered suitable individual opportunities without pressure?
Evidence to check
- • Individual feedback opportunities for residents without relatives or unable to attend forums
- • Records of participation choices and alternative approaches offered without pressure
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ9 | Unanswered
Everyday listening: Do staff regularly seek residents' views during everyday care and respond to preferences, discomfort and suggestions in a timely manner?
Evidence to check
- • Care observations and daily records showing staff seek and respond to resident preferences
- • Resident feedback about being listened to during everyday care
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ10 | Unanswered
Private feedback: Can residents and relatives give feedback privately and without fear of adverse treatment, with confidentiality and its limits explained?
Evidence to check
- • Private feedback channels and explanations of confidentiality and escalation limits
- • Resident and relative feedback confirming they feel safe raising concerns
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ11 | Unanswered
Resident meetings: Are resident meetings or equivalent forums held regularly, with accessible agendas, support to contribute and records of decisions and actions?
Evidence to check
- • Resident meeting schedules, accessible agendas and attendance or contribution records
- • Meeting notes documenting decisions, actions and support provided
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ12 | Unanswered
Relative forums: Are relatives and chosen representatives offered appropriate opportunities to discuss service quality, including alternatives for those unable to attend in person?
Evidence to check
- • Relative or representative forum invitations and meeting records
- • Alternative telephone, online or individual feedback opportunities for absent contacts
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ13 | Unanswered
Surveys and feedback methods: Are surveys and other feedback methods understandable, offered through different channels and supported without staff steering responses?
Evidence to check
- • Survey formats and feedback channels adapted to participant needs
- • Records or observations showing support was neutral and responses were not steered
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ14 | Unanswered
Participation coverage: Does the home check whose views are missing and address barriers so that feedback reflects a broad range of residents and representatives?
Evidence to check
- • Participation review identifying groups or individuals whose views are missing
- • Actions addressing barriers and evidence of broader participation
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ15 | Unanswered
Care planning involvement: Are residents supported to participate in care planning and reviews, with chosen representatives involved appropriately and their contributions recorded?
Evidence to check
- • Care planning and review records showing resident participation and chosen involvement
- • Examples of care decisions reflecting residents' views and documented contributions
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ16 | Unanswered
Daily life choices: Do residents influence meals, activities, routines and shared spaces, with evidence that their preferences shape everyday life in the home?
Evidence to check
- • Resident consultation about menus, activities, routines and shared spaces
- • Examples of everyday provision changed in response to resident preferences
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ17 | Unanswered
Service changes: Are residents and appropriate representatives consulted about proposed changes affecting their lives, with clear explanations and feedback considered before decisions where practicable?
Evidence to check
- • Accessible consultation information about proposed service changes
- • Decision records showing views considered and outcomes explained
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ18 | Unanswered
Relationships and contact: Does the home support residents' chosen relationships and preferred contact arrangements, with any restrictions individually justified and reviewed?
Evidence to check
- • Recorded resident preferences for visiting, relationships and contact
- • Individual justification and review of restrictions with evidence of supported contact
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ19 | Unanswered
Communication with contacts: Are agreed updates and significant changes communicated promptly to appropriate contacts in line with the resident's wishes and lawful information-sharing arrangements?
Evidence to check
- • Agreed contact and information-sharing arrangements in resident records
- • Communication logs showing timely updates to appropriate contacts
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ20 | Unanswered
Questions and responses: Are questions from residents and relatives acknowledged, assigned to an appropriate person and answered within agreed timescales, with follow-up where needed?
Evidence to check
- • Question or enquiry logs with acknowledgement dates, owners and response targets
- • Completed responses and follow-up records for unresolved questions
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ21 | Unanswered
Different views: Where residents and relatives disagree, are the resident's wishes explored and respected, with capacity, representative authority and any required best-interests process considered appropriately?
Evidence to check
- • Records exploring residents' wishes where views differ from those of relatives
- • Relevant capacity assessments, authority checks and best-interests records where required
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ22 | Unanswered
Concerns and escalation: Are concerns recognised and routed promptly to complaints, safeguarding or urgent clinical processes as appropriate, without delaying necessary protective action?
Evidence to check
- • Feedback records showing appropriate routing to complaints, safeguarding or clinical support
- • Escalation times and evidence of prompt protective action where needed
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ23 | Unanswered
Staff skills: Are staff trained and supported to listen respectfully, facilitate participation and respond constructively to criticism and differing communication needs?
Evidence to check
- • Staff training and supervision records covering listening and supported participation
- • Observed interactions and feedback demonstrating respectful responses to criticism
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ24 | Unanswered
Accurate records: Do engagement records distinguish residents' own views from representatives' views and staff interpretations, recording the support used and relevant context?
Evidence to check
- • Sample engagement records attributing views to residents or representatives accurately
- • Documentation of communication support, context and staff interpretations
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ25 | Unanswered
Feedback analysis: Is feedback reviewed for recurring themes, differences between groups and emerging concerns, alongside other information about service quality?
Evidence to check
- • Feedback analysis identifying repeated themes, group differences and emerging concerns
- • Quality meeting records comparing feedback with other service information
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ26 | Unanswered
Improvement actions: Are agreed improvements recorded with named owners, priorities and deadlines, and are overdue or unresolved actions escalated?
Evidence to check
- • Improvement action tracker with owners, priorities and deadlines
- • Progress reviews and escalation records for overdue or unresolved actions
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ27 | Unanswered
Closing the feedback loop: Are residents and relatives told what changed following their feedback, or given an accessible explanation when a suggestion cannot be implemented?
Evidence to check
- • Accessible updates explaining changes made following feedback
- • Recorded explanations and discussions where suggestions could not be implemented
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ28 | Unanswered
Impact review: Does the home check with residents and appropriate representatives whether completed actions improved their experience and address concerns that remain?
Evidence to check
- • Follow-up feedback assessing whether completed actions improved experience
- • Evidence of further action where residents or representatives remain concerned
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ29 | Unanswered
Responsible individual access: Is the responsible individual accessible to residents and representatives and actively involved in obtaining their views about care quality and improvements?
Evidence to check
- • Information explaining how residents and representatives contact the responsible individual
- • Responsible individual visit or engagement records showing views obtained
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ30 | Unanswered
Provider oversight: Are views obtained through responsible individual engagement reported to the provider and considered in decisions about service improvement?
Evidence to check
- • Responsible individual reports presenting resident and representative views to the provider
- • Provider decisions and improvement actions responding to those views
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ31 | Unanswered
Quality of care review: Do quality of care reviews use resident and representative feedback to assess service outcomes and identify improvement priorities?
Evidence to check
- • Quality of care reviews incorporating resident and representative feedback
- • Improvement priorities linked to feedback and evidence of service outcomes
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCameraQ32 | Unanswered
Engagement effectiveness: Do leaders regularly review whether engagement arrangements are accessible, meaningful and effective, using participation and outcome evidence to improve them?
Evidence to check
- • Leadership review of engagement accessibility, participation and effectiveness
- • Changes to engagement arrangements supported by participation and outcome evidence
Supporting NotesNo notes yet.Notes are stamped with your name, date and time.Photographic Evidence
Attach photos for any answer, including positive evidence.
Image filesCamera
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