Observation of Care Audit - Care Homes

Q1 | Unanswered

Are staff interactions with residents respectful, warm, and person-centred?

Q2 | Unanswered

Do staff speak to residents using their preferred name and in a calm, friendly tone?

Q3 | Unanswered

Are staff attentive and responsive when residents are speaking, using active listening and appropriate eye contact?

Q4 | Unanswered

Is there evidence of staff offering choice and involving residents in decisions about their care and routine?

Q5 | Unanswered

Are residents supported in a way that maintains their dignity and privacy (e.g., closing doors, covering during personal care)?

Q6 | Unanswered

Do staff knock and wait before entering resident rooms or private spaces?

Q7 | Unanswered

Are staff patient and unhurried in their approach, especially when supporting residents with complex needs?

Q8 | Unanswered

Do staff explain what they are doing before and during care tasks (e.g., washing, assisting with meals or mobility)?

Q9 | Unanswered

Is care delivered in a way that promotes independence and avoids unnecessary dependency?

Q10 | Unanswered

Are interactions warm and human – not task-focused or rushed – even during busy periods?

Q11 | Unanswered

Are residents spoken to as adults, with appropriate language, tone, and respect for their cognitive abilities?

Q12 | Unanswered

Is there evidence of compassion in how staff respond to distress, discomfort, or emotional needs?

Q13 | Unanswered

Do staff adapt communication techniques appropriately for people with dementia, sensory impairment, or cognitive challenges?

Q14 | Unanswered

Are non-verbal cues (e.g., smiling, touch, gestures) used appropriately to provide reassurance or connection?

Q15 | Unanswered

Are residents included in conversations and not spoken about in front of them without involvement?

Q16 | Unanswered

Are cultural, religious, and personal preferences respected in daily routines, language, and approaches?

Q17 | Unanswered

Are residents encouraged and supported to express their preferences, wishes, or concerns?

Q18 | Unanswered

Is time made for meaningful interactions (e.g., chatting, laughing, storytelling), not just task-based exchanges?

Q19 | Unanswered

Are residents treated as individuals with unique needs, not generalised or treated as a group?

Q20 | Unanswered

Do residents appear comfortable, relaxed, and trusting in the presence of staff?

Q21 | Unanswered

Are residents supported with appropriate touch and reassurance (e.g., holding hands, a gentle pat) where appropriate and welcomed?

Q22 | Unanswered

Is emotional wellbeing promoted alongside physical care (e.g., through validation, empathy, active listening)?

Q23 | Unanswered

Are residents encouraged and supported to engage in activities or interaction during observations?

Q24 | Unanswered

Are residents who are withdrawn or disengaged gently encouraged or checked on by staff?

Q25 | Unanswered

Is there evidence of positive staff relationships with residents built over time (e.g., shared stories, inside jokes, mutual respect)?

Q26 | Unanswered

Do staff take time to explain options to residents with limited understanding rather than assuming incapacity?

Q27 | Unanswered

Are residents’ responses to care (e.g., smiles, expressions of thanks, comfort) noted as positive?

Q28 | Unanswered

Are concerns about dignity or care quality addressed immediately and appropriately if observed?

Q29 | Unanswered

Is observation conducted in a way that does not intrude or create discomfort for the resident?

Q30 | Unanswered

Are observations shared in governance or supervision processes to support learning and recognition?