Online Satisfaction Surveys

Send branded online surveys to service users, relatives and staff. See response rates, comments and satisfaction scores in one place.

Choose your service type

Each service can send separate surveys to: service users, relatives and staff. Responses use standard satisfaction options so you can easily compare results across your organisation.

Care Homes

Send satisfaction surveys to residents, relatives and staff.

Standard satisfaction options:

Very satisfied · Satisfied · Neither satisfied nor dissatisfied · Dissatisfied · Very dissatisfied · Not applicable / Don’t know

Domiciliary Care

Gather feedback from people you support at home, their families and your team.

Standard satisfaction options:

Very satisfied · Satisfied · Neither satisfied nor dissatisfied · Dissatisfied · Very dissatisfied · Not applicable / Don’t know

Supported Living

Capture what people think about their support, their home and their staff.

Standard satisfaction options:

Very satisfied · Satisfied · Neither satisfied nor dissatisfied · Dissatisfied · Very dissatisfied · Not applicable / Don’t know

After choosing your service type, you’ll see a list of survey templates (Service User, Relative, Staff). From there you’ll be able to create a custom survey link to share by email, text message or QR code.