Send digitally
Domiciliary care survey software built for practical feedback collection
Domiciliary Care Surveys for Service Users, Families and Staff
Care Audit Pro helps domiciliary care providers collect meaningful feedback from service users, relatives, and staff using simple digital surveys. Create a survey link in minutes, share it by link or QR code, compare results across groups, and build a clearer picture of the quality of your home care service.
Built for domiciliary care providers who want a practical way to collect feedback, monitor satisfaction, and support continuous improvement.
Service user feedback
Collect structured service user feedback on punctuality, dignity, communication, and support with daily living.
Family feedback
Use domiciliary care family survey links to understand confidence, communication, and reassurance.
Staff feedback
Run a domiciliary care staff survey to monitor morale, rotas, supervision, and day-to-day workforce experience.
Link and QR code sharing
Create survey links in minutes and share them digitally for easier response collection.
Separate the right voices
Clearer audience targeting
Keep results comparable
Consistent scoring
Link and QR code ready
Simple sharing
The problem
Still collecting domiciliary care feedback through paper forms or informal calls?
Feedback is one of the most valuable ways to understand how your domiciliary care service is performing, but collecting it consistently can be difficult. Paper forms are often ignored, verbal comments are easily forgotten, and feedback gathered in different ways can be hard to review properly.
Without a structured survey process, it becomes harder to understand how service users feel about their care, whether families feel informed and reassured, and how staff view morale, support, and day-to-day working conditions.
Care Audit Pro gives you a simpler way to run domiciliary care satisfaction surveys and collect feedback from the people who know your service best.
What improves immediately
Create digital surveys in minutes
Share surveys by link or QR code
Collect feedback from different audiences separately
Compare results more clearly
Use feedback to support quality improvement
Why surveys matter
What domiciliary care providers need from a survey system
As a domiciliary care provider, you need more than occasional compliments or complaints. You need a structured way to gather views, spot patterns, and understand where improvement may be needed.
Domiciliary care surveys help you see the service from different perspectives. Service users can share their experience of care visits, reliability, dignity, communication, and support. Relatives can comment on confidence in care, communication from the agency, and whether they feel involved. Staff can highlight morale, scheduling pressures, training, supervision, and whether they would recommend the organisation as a place to work.
When those views are captured consistently, you get a much clearer picture of service quality.
Service user insight
Understand how people feel about punctuality, consistency of carers, communication, dignity, respect, and support with daily living.
Family confidence
Gather feedback on communication, responsiveness, reliability, and confidence in the care being provided.
Staff perspective
Monitor morale, workload, supervision, training, and the day-to-day experience of delivering care in the community.
Better visibility
Bring feedback together to build a fuller picture of how your domiciliary care service is experienced.
Domiciliary care survey software
A simple digital survey system built for domiciliary care
Care Audit Pro gives you a practical way to create and manage domiciliary care surveys without unnecessary complexity. Choose a survey template, generate a unique link and QR code, then share it with the right audience.
Because service user, family, and staff surveys are kept separate, you can collect more relevant feedback while still comparing satisfaction levels across groups using the same response scale.
Pre-built domiciliary care survey templates
Separate surveys for service users, families, and staff
Unique survey links and QR codes
Standard satisfaction options across all survey types
Clear response tracking in one place
A simple way to support service improvement
Domiciliary care feedback software
Built for simple survey sharing
Distribution
Link and QR code
Audience
Service user to staff
Scoring
Consistent scale
Tracking
My Surveys
Survey templates for different domiciliary care audiences
Survey templates for different domiciliary care audiences
Domiciliary care providers need feedback from different people for different reasons. That is why Care Audit Pro includes separate survey templates designed for the groups most closely connected to your service.
Service User Satisfaction Survey
Audience: People receiving domiciliary care in their own homes.
Explore feedback on punctuality, consistency of care workers, dignity, communication, reliability, feeling safe, and overall satisfaction with support.
Relatives and Family Satisfaction Survey
Audience: Relatives, family members, and informal representatives.
Gather views on communication from the provider, responsiveness to concerns, confidence in care, involvement in decisions, and overall reassurance.
Staff Member Satisfaction Survey
Audience: Care workers, senior carers, coordinators, and support staff.
Monitor morale, rotas, travel pressures, supervision, training, communication, and whether staff would recommend the organisation as a place to work.
Separate domiciliary care survey templates help you collect more relevant feedback while building a broader view of service quality across your organisation.
How it works
How Domiciliary Care Surveys work
Step 1
Choose a survey template
Select the right survey for service users, relatives and families, or staff.
Step 2
Create your survey link
Generate a unique link and QR code that can be shared quickly and easily.
Step 3
Collect responses
Invite people to respond using the standard satisfaction scale so results remain consistent and comparable.
Step 4
Review your surveys
Use My Surveys to see the links you have created and how many responses each has received.
Why providers use digital satisfaction surveys
Why domiciliary care providers use digital satisfaction surveys
Send digitally
Faster to distribute
Send surveys digitally instead of printing forms and collecting them manually.
Separate the right voices
Clearer audience targeting
Use separate surveys for service users, relatives, and staff rather than trying to force everyone into one generic questionnaire.
Keep results comparable
Consistent scoring
Use the same satisfaction options across survey types so results are easier to compare.
Link and QR code ready
Simple sharing
Generate a survey link and QR code so responses are easier to collect.
Track everything in one place
Better feedback visibility
See all created surveys and response counts in one place.
Turn feedback into action
Supports improvement
Turn feedback into a clearer understanding of what is working well and what needs attention.
Quality improvement
Use domiciliary care surveys to support quality improvement
Feedback should not be scattered across notes, phone calls, and occasional comments. It should help you understand the lived experience of people receiving care, the confidence of families, and the reality of staff experience.
A structured domiciliary care survey process helps you gather useful feedback, identify recurring themes, and show that your service listens, learns, and responds. It gives you a more reliable way to monitor satisfaction and support continuous improvement across the service.
Built for busy home care teams
Built for busy home care teams
You do not need a complicated survey platform.
You need a simple way to create surveys, collect responses, and review feedback across the people connected to your service.
Care Audit Pro makes this easier by giving domiciliary care providers ready-to-use templates, consistent response options, shareable links, QR codes, and one place to track active surveys.
Get a clearer picture of your domiciliary care service
Use digital domiciliary care surveys to understand service user experience, family confidence, and staff satisfaction more clearly.
Frequently asked questions
What are domiciliary care surveys?
Domiciliary care surveys are structured questionnaires used to collect feedback from service users, relatives, families, and staff about their experience of the service.
Why should we use separate surveys for service users, relatives, and staff?
Each group sees the service from a different perspective. Separate surveys help you collect more relevant feedback while still comparing results across groups using a consistent satisfaction scale.
What can domiciliary care satisfaction surveys help us measure?
They can help you review punctuality, reliability, communication, continuity of care, dignity, safety, family confidence, staff morale, supervision, training, and overall satisfaction.
How are the surveys shared?
You create a unique survey link and QR code, then share them with the relevant audience.
Can I track my surveys?
Yes. You can use My Surveys to see the survey links you have created and how many responses each has received.
Are these surveys suitable for quality improvement?
Yes. Digital domiciliary care surveys help you gather structured feedback, identify patterns, and use those insights to support service improvement.
Can these surveys support evidence gathering?
Yes. They can help show that your service actively seeks feedback from service users, families, and staff and uses those views to review and improve quality.
Ready to start collecting domiciliary care feedback more effectively?