Resident Experience, Rights, and Voice Audit - Supported Living
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- Q1: Are tenants supported to express their views on how their support is delivered and by whom?
- Q2: Are tenants regularly asked for feedback through accessible and meaningful formats (e.g., one-to-one, surveys, creative methods)?
- Q3: Are tenants involved in their support planning, reviews, and goal setting?
- Q4: Are feedback or concerns raised by tenants acted upon and followed up in a timely and respectful manner?
- Q5: Are tenants made aware of their rights, including tenancy rights, care rights, and how to raise complaints or concerns?
- Q6: Are tenants given easy-read or accessible versions of key documents such as their support plan or service agreement?
- Q7: Do tenants feel safe, respected, and able to speak up without fear of negative consequences?
- Q8: Are complaints processes adapted for individuals with communication or cognitive support needs?
- Q9: Are family members or advocates involved in feedback and care reviews where consent is given?
- Q10: Is there a clear process for escalating and resolving tenant complaints or suggestions?
- Q11: Are residents supported to challenge decisions or care arrangements they disagree with?
- Q12: Are service improvements or changes made as a result of tenant feedback, and are these shared transparently?
- Q13: Are choices around privacy, routines, clothing, and food consistently respected and documented?
- Q14: Are there opportunities for tenants to influence wider service decisions (e.g., through forums, consultations)?
- Q15: Are residents consulted about changes in staff, shift patterns, or property-related issues that affect their daily lives?
- Q16: Are consent and decision-making support provided for activities that affect residents’ rights or daily experience?
- Q17: Are residents supported to build confidence and skills in self-advocacy where possible?
- Q18: Is feedback from quieter or less verbal tenants proactively sought using alternative communication methods?
- Q19: Are tenants supported to participate in tenant panels, local forums, or user-led networks if they wish?
- Q20: Are any restrictions or limitations on freedom clearly documented, risk assessed, and reviewed regularly?
- Q21: Is there evidence that tenant voice influences individual care as well as service-level planning?
- Q22: Are responses to complaints and feedback recorded and used for learning and improvement?
- Q23: Is tenant satisfaction monitored, analysed, and used to inform quality and staff development?
- Q24: Are dignity and respect themes addressed in training and monitored in observations or feedback?
- Q25: Are transitions or key life events (e.g., bereavement, move-on planning) managed with sensitivity to tenant voice and emotional needs?
- Q26: Is the service culturally sensitive and responsive to residents' beliefs, identity, and preferences?
- Q27: Are residents given opportunities to review their experiences and reflect on what’s working for them?