Resident Experience, Rights, and Voice Audit - Supported Living

Answered 0 / 27(0% complete)

Score

N/A counts as Yes (full credit). Unanswered reduces the score until completed.

Breakdown

0 Yes •0 No •0 N/A •27 Unanswered

0%100%

Answers Overview

Yes

N/A

Unanswered

Questions

0/27 answered

Q1 | Unanswered
Are tenants supported to express their views on how their support is delivered and by whom?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q2 | Unanswered
Are tenants regularly asked for feedback through accessible and meaningful formats (e.g., one-to-one, surveys, creative methods)?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q3 | Unanswered
Are tenants involved in their support planning, reviews, and goal setting?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q4 | Unanswered
Are feedback or concerns raised by tenants acted upon and followed up in a timely and respectful manner?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q5 | Unanswered
Are tenants made aware of their rights, including tenancy rights, care rights, and how to raise complaints or concerns?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q6 | Unanswered
Are tenants given easy-read or accessible versions of key documents such as their support plan or service agreement?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q7 | Unanswered
Do tenants feel safe, respected, and able to speak up without fear of negative consequences?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q8 | Unanswered
Are complaints processes adapted for individuals with communication or cognitive support needs?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q9 | Unanswered
Are family members or advocates involved in feedback and care reviews where consent is given?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q10 | Unanswered
Is there a clear process for escalating and resolving tenant complaints or suggestions?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q11 | Unanswered
Are residents supported to challenge decisions or care arrangements they disagree with?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q12 | Unanswered
Are service improvements or changes made as a result of tenant feedback, and are these shared transparently?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q13 | Unanswered
Are choices around privacy, routines, clothing, and food consistently respected and documented?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q14 | Unanswered
Are there opportunities for tenants to influence wider service decisions (e.g., through forums, consultations)?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q15 | Unanswered
Are residents consulted about changes in staff, shift patterns, or property-related issues that affect their daily lives?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q16 | Unanswered
Are consent and decision-making support provided for activities that affect residents’ rights or daily experience?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q17 | Unanswered
Are residents supported to build confidence and skills in self-advocacy where possible?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q18 | Unanswered
Is feedback from quieter or less verbal tenants proactively sought using alternative communication methods?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q19 | Unanswered
Are tenants supported to participate in tenant panels, local forums, or user-led networks if they wish?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q20 | Unanswered
Are any restrictions or limitations on freedom clearly documented, risk assessed, and reviewed regularly?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q21 | Unanswered
Is there evidence that tenant voice influences individual care as well as service-level planning?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q22 | Unanswered
Are responses to complaints and feedback recorded and used for learning and improvement?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q23 | Unanswered
Is tenant satisfaction monitored, analysed, and used to inform quality and staff development?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q24 | Unanswered
Are dignity and respect themes addressed in training and monitored in observations or feedback?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q25 | Unanswered
Are transitions or key life events (e.g., bereavement, move-on planning) managed with sensitivity to tenant voice and emotional needs?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q26 | Unanswered
Is the service culturally sensitive and responsive to residents' beliefs, identity, and preferences?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.
Q27 | Unanswered
Are residents given opportunities to review their experiences and reflect on what’s working for them?
Supporting Notes
No notes yet.
Notes are stamped with your name, date and time.

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