Service User Experience and Involvement Audit - Care Homes

Answered 0 / 30(0% complete)

Score

0%

N/A counts as Yes (full credit). Unanswered reduces the score until completed.

Breakdown

0 Yes •0 No •0 N/A •30 Unanswered

0%100%

Answers Overview

0%Score (Yes + N/A)
Yes
0
No
0
N/A
0
Unanswered
30

Questions

0/30 answered

  • Q1 | Unanswered

    Is there a policy or approach in place that promotes meaningful involvement of residents in their care and the service?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q2 | Unanswered

    Are residents supported to express their views and preferences about how their care is delivered?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q3 | Unanswered

    Are regular opportunities provided for residents to give feedback (e.g., surveys, meetings, one-to-one discussions)?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q4 | Unanswered

    Is feedback from residents reviewed and used to improve the quality of care and services?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q5 | Unanswered

    Are residents involved in reviewing and developing their care plans?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q6 | Unanswered

    Are residents given choice in daily routines, such as meal times, bathing preferences, and activities?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q7 | Unanswered

    Are care decisions made in partnership with residents and/or their representatives where appropriate?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q8 | Unanswered

    Are residents asked about their experience of safety, dignity, respect, and relationships with staff?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q9 | Unanswered

    Are residents supported to be involved in service development, such as recruitment, menu planning, or décor decisions?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q10 | Unanswered

    Is feedback from residents collected in an inclusive way, considering communication and cognitive needs?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q11 | Unanswered

    Are family members and advocates encouraged to contribute to resident feedback where appropriate?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q12 | Unanswered

    Are systems in place to monitor how well the service responds to complaints or concerns raised by residents?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q13 | Unanswered

    Do residents know how to raise a concern or complaint and feel confident doing so?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q14 | Unanswered

    Are service improvements or changes communicated back to residents following their feedback?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q15 | Unanswered

    Are outcomes from feedback discussed in staff meetings and service planning sessions?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q16 | Unanswered

    Are residents involved in planning and reviewing group activities, social events, and entertainment options?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q17 | Unanswered

    Are success stories or examples of positive feedback shared with staff and celebrated?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q18 | Unanswered

    Are residents informed about their rights, including how to access advocacy services if needed?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q19 | Unanswered

    Is feedback sought from residents who are less able to engage (e.g., those with advanced dementia) using observation and other inclusive methods?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q20 | Unanswered

    Are residents consulted on environmental changes, including room décor, communal space use, and outdoor areas?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q21 | Unanswered

    Is diversity among residents reflected and respected in how experience and involvement are sought and acted on?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q22 | Unanswered

    Are there forums, councils, or representative groups in place to promote collective resident voice?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q23 | Unanswered

    Is resident satisfaction data reviewed regularly as part of quality assurance and governance processes?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q24 | Unanswered

    Is involvement documented in care records, including preferences, priorities, and feedback shared by the resident?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q25 | Unanswered

    Are there systems to measure and monitor the impact of resident involvement on care quality and satisfaction?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q26 | Unanswered

    Are residents supported and encouraged to build peer relationships and support each other’s involvement?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q27 | Unanswered

    Are accessible formats (e.g., large print, pictorial) used to help residents understand how to give feedback?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q28 | Unanswered

    Are any barriers to resident engagement identified and addressed proactively?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q29 | Unanswered

    Are residents given updates on actions taken from previous feedback to promote transparency and trust?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q30 | Unanswered

    Is resident experience and involvement linked to the service’s continuous improvement and Outstanding goals?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

Your score and completion will update instantly.