Service User Experience and Involvement Audit - Care Homes
Your Score: 0%
- Q1: Is there a policy or approach in place that promotes meaningful involvement of residents in their care and the service?
- Q2: Are residents supported to express their views and preferences about how their care is delivered?
- Q3: Are regular opportunities provided for residents to give feedback (e.g., surveys, meetings, one-to-one discussions)?
- Q4: Is feedback from residents reviewed and used to improve the quality of care and services?
- Q5: Are residents involved in reviewing and developing their care plans?
- Q6: Are residents given choice in daily routines, such as meal times, bathing preferences, and activities?
- Q7: Are care decisions made in partnership with residents and/or their representatives where appropriate?
- Q8: Are residents asked about their experience of safety, dignity, respect, and relationships with staff?
- Q9: Are residents supported to be involved in service development, such as recruitment, menu planning, or décor decisions?
- Q10: Is feedback from residents collected in an inclusive way, considering communication and cognitive needs?
- Q11: Are family members and advocates encouraged to contribute to resident feedback where appropriate?
- Q12: Are systems in place to monitor how well the service responds to complaints or concerns raised by residents?
- Q13: Do residents know how to raise a concern or complaint and feel confident doing so?
- Q14: Are service improvements or changes communicated back to residents following their feedback?
- Q15: Are outcomes from feedback discussed in staff meetings and service planning sessions?
- Q16: Are residents involved in planning and reviewing group activities, social events, and entertainment options?
- Q17: Are success stories or examples of positive feedback shared with staff and celebrated?
- Q18: Are residents informed about their rights, including how to access advocacy services if needed?
- Q19: Is feedback sought from residents who are less able to engage (e.g., those with advanced dementia) using observation and other inclusive methods?
- Q20: Are residents consulted on environmental changes, including room décor, communal space use, and outdoor areas?
- Q21: Is diversity among residents reflected and respected in how experience and involvement are sought and acted on?
- Q22: Are there forums, councils, or representative groups in place to promote collective resident voice?
- Q23: Is resident satisfaction data reviewed regularly as part of quality assurance and governance processes?
- Q24: Is involvement documented in care records, including preferences, priorities, and feedback shared by the resident?
- Q25: Are there systems to measure and monitor the impact of resident involvement on care quality and satisfaction?
- Q26: Are residents supported and encouraged to build peer relationships and support each other’s involvement?
- Q27: Are accessible formats (e.g., large print, pictorial) used to help residents understand how to give feedback?
- Q28: Are any barriers to resident engagement identified and addressed proactively?
- Q29: Are residents given updates on actions taken from previous feedback to promote transparency and trust?
- Q30: Is resident experience and involvement linked to the service’s continuous improvement and Outstanding goals?