Service User Experience and Involvement Audit - Domiciliary Care

Answered 0 / 30(0% complete)

Score

0%

N/A counts as Yes (full credit). Unanswered reduces the score until completed.

Breakdown

0 Yes •0 No •0 N/A •30 Unanswered

0%100%

Answers Overview

0%Score (Yes + N/A)
Yes
0
No
0
N/A
0
Unanswered
30

Questions

0/30 answered

  • Q1 | Unanswered

    Is there a process in place for regularly capturing service user feedback through surveys, calls, or visits?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q2 | Unanswered

    Are service users asked for feedback after initial onboarding, and at regular intervals thereafter?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q3 | Unanswered

    Is feedback collected in a way that accommodates communication needs and preferences?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q4 | Unanswered

    Are families, advocates, or representatives also invited to provide feedback where appropriate?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q5 | Unanswered

    Is service user feedback reviewed and analysed for trends, strengths, and concerns?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q6 | Unanswered

    Are individual concerns or compliments logged and responded to promptly?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q7 | Unanswered

    Is there evidence that service user feedback leads to changes or improvements in care delivery?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q8 | Unanswered

    Are service users involved in care planning and review meetings?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q9 | Unanswered

    Are service users offered choice and control over who delivers their care and when?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q10 | Unanswered

    Are service users given accessible information about their rights, services, and how to complain?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q11 | Unanswered

    Are service users asked whether they feel safe and respected by care staff?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q12 | Unanswered

    Do service users feel that their cultural, religious, and personal preferences are understood and respected?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q13 | Unanswered

    Is there a clear process for escalating and resolving complaints raised by service users?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q14 | Unanswered

    Are complaint outcomes shared and used to drive service improvements?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q15 | Unanswered

    Is the service user’s voice reflected in internal audits, team meetings, and service planning?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q16 | Unanswered

    Are service users involved in staff recruitment, training, or service co-design (where appropriate)?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q17 | Unanswered

    Are examples of outstanding or innovative care identified and celebrated with staff and service users?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q18 | Unanswered

    Do care records reflect personal goals, wishes, and what matters most to the individual?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q19 | Unanswered

    Are staff trained in communication and active listening to support meaningful engagement?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q20 | Unanswered

    Are feedback forms or methods regularly reviewed to ensure they are effective and inclusive?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q21 | Unanswered

    Are service users supported to understand and express consent and choice?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q22 | Unanswered

    Are service users aware of their right to access their care records and make changes?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q23 | Unanswered

    Do service users report feeling empowered, independent, and involved in decisions about their care?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q24 | Unanswered

    Is there evidence of co-production or participation in service improvement projects?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q25 | Unanswered

    Is positive feedback and appreciation shared with staff as part of recognition and morale?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q26 | Unanswered

    Are user satisfaction metrics reviewed by leadership and included in quality assurance reports?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q27 | Unanswered

    Is there an annual review of overall service user satisfaction and experience outcomes?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q28 | Unanswered

    Are service users supported to take part in external reviews, focus groups, or forums if they wish?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q29 | Unanswered

    Are equality, diversity, and accessibility reviewed in relation to how feedback is collected and acted on?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q30 | Unanswered

    Is service user involvement embedded as a core value and not treated as a one-off exercise?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

Your score and completion will update instantly.