Innovation and Continuous Improvement Audit - Supported Living
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- Q1: Is there a culture that actively encourages innovation, staff input, and new ideas to improve tenant experience?
- Q2: Are staff and tenants supported to trial new ways of working that could lead to better outcomes?
- Q3: Is feedback from tenants used to shape improvements in support delivery, routines, or service features?
- Q4: Are lessons learned from complaints, incidents, and audits turned into service development actions?
- Q5: Are good practice examples and successes shared across teams or used to train new staff?
- Q6: Are new technologies or digital tools trialled or adopted to support communication, safety, or independence?
- Q7: Is staff feedback regularly sought on what could be done differently or more efficiently?
- Q8: Are small-scale pilots or trials used to test changes before wider roll-out?
- Q9: Are innovation ideas reviewed for impact and adapted based on feedback and results?
- Q10: Are tenants involved in co-producing improvements to policies, procedures, or support options?
- Q11: Are external developments (e.g., best practice models, CQC updates, community projects) reviewed for learning opportunities?
- Q12: Is there a structured way to record, track, and evaluate improvement ideas and service changes?
- Q13: Are quality improvement activities aligned with tenant outcomes and values (e.g., greater autonomy, social inclusion)?
- Q14: Are staff trained in basic quality improvement or change management principles where appropriate?
- Q15: Is innovation discussed at governance or leadership level and included in strategic planning?
- Q16: Are reflective practice, peer learning, and case discussions used to drive continuous improvement?
- Q17: Are service improvements designed to be sustainable, scalable, and embedded in everyday practice?
- Q18: Is feedback on innovation gathered from diverse voices, including tenants with higher support needs or communication challenges?
- Q19: Are changes to processes or policies reviewed to assess whether they improved the intended outcomes?
- Q20: Is tenant wellbeing, independence, or satisfaction used as a measure of innovation success?
- Q21: Are innovation efforts inclusive of all protected characteristics and mindful of equity?
- Q22: Are records kept of ideas trialled, results evaluated, and actions taken as part of service development?
- Q23: Is there evidence of creative thinking in enabling lifestyle choices, work opportunities, or positive risk-taking?
- Q24: Are unsuccessful improvement attempts reviewed for learning and not treated as failure?
- Q25: Are tenants or staff recognised or rewarded for suggesting impactful innovations or improvements?