Housing and Tenancy Support Audit - Supported Living
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- Q1: Are tenants supported to understand their tenancy rights and responsibilities from the start of the service?
- Q2: Is housing support clearly separated from care delivery, respecting the legal distinction between landlord and care provider roles?
- Q3: Are staff trained in supporting tenancy-related issues such as arrears, neighbour disputes, or repairs?
- Q4: Are tenancy agreements stored securely and shared with tenants in accessible formats?
- Q5: Are tenants given choices and control over their living space, including décor, visitors, and routines?
- Q6: Are any tenancy breaches managed in a supportive, rights-based way with advocacy and multi-agency involvement if needed?
- Q7: Is support provided for managing utility bills, rent payments, and budgeting as part of sustaining tenancies?
- Q8: Are housing providers included in relevant reviews or discussions about environmental risks or support needs?
- Q9: Are systems in place to report repairs, maintenance issues, or safety hazards promptly and effectively?
- Q10: Are housing-related risks (e.g., self-neglect, hoarding, fire hazards) included in support and risk plans?
- Q11: Are support staff aware of what actions may be taken only with tenant consent, respecting privacy and legal occupancy rights?
- Q12: Are tenants supported to personalise their homes and express their identity within their living environment?
- Q13: Is any shared accommodation managed in a way that respects each person’s space, dignity, and compatibility with others?
- Q14: Are emergency or contingency plans developed jointly with housing providers for issues like flooding, fire, or utility failure?
- Q15: Are disputes with landlords, neighbours, or other tenants documented and supported fairly and without bias?
- Q16: Is support provided around move-in and move-out transitions to help tenants settle and understand their rights?
- Q17: Are environmental and safety inspections (e.g., gas checks, fire risk assessments) monitored and completed on time by the housing provider?
- Q18: Are tenants supported to appeal housing decisions or engage with the housing ombudsman if needed?
- Q19: Are issues of housing quality (e.g., mould, damp, heating) escalated through appropriate channels and followed up?
- Q20: Are housing risks reviewed regularly, especially after incidents or changes in tenant needs?
- Q21: Are tenancy support themes discussed in staff supervision and tenant reviews?
- Q22: Are records of housing support interactions kept separate from care records where appropriate?
- Q23: Are move-on or housing independence goals included in support planning for those preparing to live with less support?
- Q24: Is housing security included in the service’s risk register or governance reviews?
- Q25: Are tenants encouraged and supported to take pride in their home and build long-term stability?