Governance and Quality Monitoring Audit - Supported Living
Your Score: 0%
- Q1: Is there a documented governance framework that outlines leadership responsibilities and oversight structures?
- Q2: Are key performance indicators (KPIs) regularly reviewed to monitor service quality and outcomes?
- Q3: Are internal audits completed on a planned schedule covering all core operational areas (e.g., safeguarding, health and safety, care planning)?
- Q4: Are audit findings recorded with clear actions, timelines, and accountability assigned?
- Q5: Is there a Quality Improvement Plan (QIP) in place that is informed by audits, feedback, and incidents?
- Q6: Are learning outcomes from complaints, incidents, or safeguarding investigations used to drive service improvement?
- Q7: Are regular team meetings held to review quality, share learning, and monitor performance?
- Q8: Are service risks (e.g., staffing levels, housing risks, lone working) recorded and reviewed on a live risk register?
- Q9: Are incidents and near misses recorded, analysed, and reported for trends and systemic learning?
- Q10: Is there a senior lead responsible for data protection, quality assurance, and CQC compliance?
- Q11: Are feedback mechanisms in place to capture the views of tenants, families, staff, and professionals?
- Q12: Are action plans updated based on feedback, inspections, and service reviews?
- Q13: Is governance documentation (e.g., policies, training logs, audit results) up to date and available for inspection?
- Q14: Is regulatory compliance regularly monitored and reflected in staff training and practice?
- Q15: Is there oversight of capacity and consent practices, including regular audits of related documentation?
- Q16: Are new initiatives (e.g., digital systems, community links) reviewed for effectiveness and quality impact?
- Q17: Are compliments and good practice examples captured and used to encourage service excellence?
- Q18: Is quality data shared with staff in a way that promotes ownership, learning, and accountability?
- Q19: Are service-level goals or priorities aligned with CQC key questions and quality statements?
- Q20: Are policies reviewed regularly and updated based on legislative or best practice changes?
- Q21: Is there visible leadership involvement in day-to-day operations and quality assurance?
- Q22: Are quality meetings minuted and followed up with agreed actions and timelines?
- Q23: Is performance benchmarked internally across services or against national standards where possible?
- Q24: Are risks to tenants’ health, safety, wellbeing, and rights monitored through regular reviews?
- Q25: Is the effectiveness of quality monitoring systems themselves audited or reviewed periodically?
- Q26: Are inspection reports and external audit findings used to inform long-term planning and investment?