Governance and Quality Monitoring Audit - Supported Living

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  • Is there a documented governance framework that outlines leadership responsibilities and oversight structures?
  • Are key performance indicators (KPIs) regularly reviewed to monitor service quality and outcomes?
  • Are internal audits completed on a planned schedule covering all core operational areas (e.g., safeguarding, health and safety, care planning)?
  • Are audit findings recorded with clear actions, timelines, and accountability assigned?
  • Is there a Quality Improvement Plan (QIP) in place that is informed by audits, feedback, and incidents?
  • Are learning outcomes from complaints, incidents, or safeguarding investigations used to drive service improvement?
  • Are regular team meetings held to review quality, share learning, and monitor performance?
  • Are service risks (e.g., staffing levels, housing risks, lone working) recorded and reviewed on a live risk register?
  • Are incidents and near misses recorded, analysed, and reported for trends and systemic learning?
  • Is there a senior lead responsible for data protection, quality assurance, and CQC compliance?
  • Are feedback mechanisms in place to capture the views of tenants, families, staff, and professionals?
  • Are action plans updated based on feedback, inspections, and service reviews?
  • Is governance documentation (e.g., policies, training logs, audit results) up to date and available for inspection?
  • Is regulatory compliance regularly monitored and reflected in staff training and practice?
  • Is there oversight of capacity and consent practices, including regular audits of related documentation?
  • Are new initiatives (e.g., digital systems, community links) reviewed for effectiveness and quality impact?
  • Are compliments and good practice examples captured and used to encourage service excellence?
  • Is quality data shared with staff in a way that promotes ownership, learning, and accountability?
  • Are service-level goals or priorities aligned with CQC key questions and quality statements?
  • Are policies reviewed regularly and updated based on legislative or best practice changes?
  • Is there visible leadership involvement in day-to-day operations and quality assurance?
  • Are quality meetings minuted and followed up with agreed actions and timelines?
  • Is performance benchmarked internally across services or against national standards where possible?
  • Are risks to tenants’ health, safety, wellbeing, and rights monitored through regular reviews?
  • Is the effectiveness of quality monitoring systems themselves audited or reviewed periodically?
  • Are inspection reports and external audit findings used to inform long-term planning and investment?