Financial Support and Risk Audit - Supported Living
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- Q1: Is there a policy in place outlining the service’s role and limits in supporting tenant finances?
- Q2: Are tenants supported to manage their own money wherever possible, with support focused on enablement and education?
- Q3: Are financial support needs clearly documented in the support plan and regularly reviewed?
- Q4: Are staff trained in safe money handling, budgeting support, and protecting tenants from financial abuse?
- Q5: Are records of any financial support (e.g., shopping, paying bills, bank support) clear, accurate, and signed?
- Q6: Is written consent obtained where staff handle or assist with money, including petty cash, benefits, or online accounts?
- Q7: Are staff prohibited from borrowing, lending, or exchanging money or gifts with tenants?
- Q8: Are any financial restrictions or controls risk assessed, justified, and reviewed regularly for necessity?
- Q9: Are tenants supported to understand their benefits, entitlements, and how to access advice or appeals?
- Q10: Are receipts retained and reconciled when staff support shopping or spending on behalf of tenants?
- Q11: Are financial safeguarding risks (e.g., exploitation, scams, digital fraud) considered in the support plan?
- Q12: Are staff aware of how to raise concerns about suspected financial abuse or exploitation?
- Q13: Are there procedures in place for tenants to report missing funds or dispute financial records?
- Q14: Is financial capacity assessed where necessary, and best interest decisions documented appropriately?
- Q15: Are any appointeeship or deputyship arrangements clearly recorded and supported in line with legal responsibilities?
- Q16: Are bank cards, PINs, or passwords never held or used by staff unless explicitly authorised and documented?
- Q17: Are individual finance logs reviewed by management and included in regular audit processes?
- Q18: Are tenants given opportunities to build financial skills (e.g., budgeting, saving, planning) as part of support goals?
- Q19: Are tenancy sustainment risks linked to financial management (e.g., arrears, debt) monitored and supported proactively?
- Q20: Are digital finance tools (e.g., online banking apps) used safely and with consent where applicable?
- Q21: Is advocacy or external support offered to tenants who experience difficulty managing finances?
- Q22: Are staff clear on boundaries between support and control in relation to money management?
- Q23: Are records of financial involvement stored securely and in line with data protection principles?
- Q24: Is feedback from tenants used to evaluate whether financial support is empowering and respectful?
- Q25: Is financial support discussed in team meetings or supervision to ensure consistency and good practice?