Family and Visitor Experience Audit - Care Homes

Answered 0 / 25(0% complete)

Score

0%

N/A counts as Yes (full credit). Unanswered reduces the score until completed.

Breakdown

0 Yes •0 No •0 N/A •25 Unanswered

0%100%

Answers Overview

0%Score (Yes + N/A)
Yes
0
No
0
N/A
0
Unanswered
25

Questions

0/25 answered

  • Q1 | Unanswered

    Is there a policy or procedure outlining how families and visitors are welcomed, engaged, and supported?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q2 | Unanswered

    Are families regularly asked for feedback on their experience of visiting and their confidence in the care provided?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q3 | Unanswered

    Are visiting arrangements inclusive, flexible, and responsive to residents’ needs and preferences?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q4 | Unanswered

    Are family members kept informed of changes in their loved one’s condition, care plan, or wellbeing?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q5 | Unanswered

    Is information for families (e.g., newsletters, contact numbers, key staff roles) provided in accessible formats?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q6 | Unanswered

    Are families involved in care planning, reviews, and decision-making where the resident consents or lacks capacity?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q7 | Unanswered

    Are complaints or concerns raised by family members handled respectfully, promptly, and transparently?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q8 | Unanswered

    Are positive comments and compliments from families shared with staff and celebrated?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q9 | Unanswered

    Are visiting areas clean, welcoming, private, and suitable for people of all ages and abilities?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q10 | Unanswered

    Are families supported emotionally, particularly during end-of-life care, health deterioration, or distressing events?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q11 | Unanswered

    Are infection control and health and safety measures clearly communicated and balanced with residents’ right to family contact?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q12 | Unanswered

    Are family members encouraged to share information about the resident’s history, preferences, and identity?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q13 | Unanswered

    Are visits adapted for residents with dementia or sensory needs (e.g., quiet spaces, sensory items, visual prompts)?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q14 | Unanswered

    Are there systems for remote communication (e.g., video calls, regular updates) when in-person visits are not possible?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q15 | Unanswered

    Are visiting restrictions reviewed regularly and communicated clearly when in place due to health risks or emergencies?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q16 | Unanswered

    Are families invited to events, celebrations, or care home activities to strengthen relationships and transparency?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q17 | Unanswered

    Are new families supported with welcome packs, introductions to key staff, and a tour of the home?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q18 | Unanswered

    Is there a named point of contact for each family to maintain consistency and build trust?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q19 | Unanswered

    Are bereaved families offered support, follow-up, and opportunities to provide feedback after a resident passes away?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q20 | Unanswered

    Are family suggestions used to improve service delivery, environment, or communication methods?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q21 | Unanswered

    Are family experiences monitored as part of quality assurance, audits, or inspection readiness?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q22 | Unanswered

    Are diverse family structures and cultural expectations respected in all aspects of visiting and involvement?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q23 | Unanswered

    Are families made aware of safeguarding procedures and how to raise concerns if needed?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q24 | Unanswered

    Are staff trained in building positive relationships with families, including managing difficult conversations?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

  • Q25 | Unanswered

    Are visiting systems reviewed after incidents, complaints, or major changes to ensure they remain resident-centred?

    Supporting Notes
    No notes yet.
    Notes are stamped with your name, date and time.

Your score and completion will update instantly.