Contingency and Business Continuity Audit - Supported Living
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- Q1: Is there a business continuity plan (BCP) tailored specifically to supported living settings?
- Q2: Is the BCP reviewed annually or after significant events and updated as needed?
- Q3: Are staff aware of the BCP and trained in their roles during emergencies or service disruptions?
- Q4: Does the BCP include plans for adverse weather, pandemics, utilities failure, and local emergencies?
- Q5: Are tenant needs prioritised in the BCP based on risk, complexity, and vulnerability?
- Q6: Are emergency contact details for staff, tenants, family, and professionals kept up to date and accessible?
- Q7: Is lone working covered in the contingency plan with clear escalation and alert processes?
- Q8: Are there protocols in place for staff shortages, including redeployment, agency support, or reduced service plans?
- Q9: Are medication continuity plans in place, including emergency supply and access to prescriptions?
- Q10: Is there a digital backup or offline process if care records or communication systems go down?
- Q11: Are risk assessments updated with emergency procedures specific to each tenant’s needs?
- Q12: Do staff know how to escalate serious concerns (e.g., mental health crises, missing persons, violent incidents)?
- Q13: Is transport disruption considered in planning, especially where tenants rely on support to access the community or healthcare?
- Q14: Are contingency plans aligned with tenancy rights, ensuring no unauthorised restriction or eviction during crisis response?
- Q15: Are out-of-hours and on-call systems clearly defined, staffed, and understood by all employees?
- Q16: Are food, hygiene, PPE, and other essential supplies monitored and stocked for emergency use?
- Q17: Are critical health appointments and support services prioritised and protected during service disruption?
- Q18: Are housing providers included in business continuity planning for issues affecting the building or utilities?
- Q19: Are lessons learned from past incidents used to improve the effectiveness of the contingency plan?
- Q20: Are regular drills or scenario-based reviews conducted to test the plan’s readiness and staff awareness?
- Q21: Is business continuity performance monitored and discussed at governance or management meetings?
- Q22: Are information-sharing procedures compliant with GDPR during crisis situations?
- Q23: Are tenants informed about what to expect during disruptions in a clear and reassuring manner?
- Q24: Are continuity strategies reviewed to ensure they support autonomy, safety, and dignity equally?
- Q25: Are emergency support arrangements in place for tenants with limited informal networks or who may not be able to advocate for themselves?
- Q26: Are contingency plans stored securely but accessible to relevant personnel in physical and/or digital formats?
- Q27: Are continuity risks added to the service’s risk register and reviewed by leadership?
- Q28: Are commissioners or local authorities informed promptly when significant service disruptions occur?