Contingency and Business Continuity Audit - Domiciliary Care
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- Q1: Is there a documented business continuity plan (BCP) that is specific to domiciliary care services?
- Q2: Is the BCP reviewed at least annually or after significant incidents or changes?
- Q3: Are staff aware of the BCP and trained in their roles and responsibilities during disruptions?
- Q4: Does the BCP include clear actions for maintaining care delivery during adverse weather or natural disasters?
- Q5: Are procedures in place to manage unexpected staff shortages, including use of agency or redeployment plans?
- Q6: Are essential contact details for staff, service users, and stakeholders readily available in emergencies?
- Q7: Are service users risk-rated for priority in the event of reduced staffing or operational capacity?
- Q8: Are there contingency arrangements for IT system failures or cyber security incidents?
- Q9: Is data backed up regularly and securely to ensure continuity of digital operations?
- Q10: Are medication management and access to emergency supplies covered in contingency planning?
- Q11: Does the plan include steps for pandemic or infectious disease outbreak response?
- Q12: Are PPE stock levels monitored and maintained for emergency use?
- Q13: Are there procedures for relocating or temporarily transferring care in case of home inaccessibility or damage?
- Q14: Is there a communications plan for informing staff, service users, and families during service disruptions?
- Q15: Are out-of-hours and on-call arrangements robust enough to respond to emergencies effectively?
- Q16: Is there a plan for financial continuity, including payroll, invoicing, and supplier payments during disruptions?
- Q17: Are key roles and decision-making responsibilities clearly identified in the BCP?
- Q18: Are tests or drills conducted periodically to ensure readiness and effectiveness of contingency plans?
- Q19: Are learnings from real events or tests reviewed and used to improve the BCP?
- Q20: Is there a plan for re-establishing normal operations after a disruption (recovery phase)?
- Q21: Are partnership agreements in place with other providers, health services, or local authorities to support mutual aid if needed?
- Q22: Does the plan consider service continuity during loss of utilities (e.g., electricity, water, telecoms)?
- Q23: Are fuel and transport contingencies included, especially for rural or high-risk areas?
- Q24: Are records kept of BCP training, drills, and reviews for governance purposes?
- Q25: Is continuity planning integrated into governance meetings and risk management discussions?
- Q26: Is feedback from staff involved in emergencies used to enhance contingency procedures?
- Q27: Are contingency plans person-centred, ensuring the dignity and safety of individuals during changes?
- Q28: Does the organisation have clear succession planning in case of absence of senior leadership?